Product Head: Personalisation

2 weeks ago

Stellenbosch, Western Cape, South Africa Capitec Bank Full time
Job title : Product Head: Personalisation & InsightsJob Location : Western Cape, StellenboschDeadline : March 17, 2025Quick Recommended Links
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About the Role

  • As the Product Head, you will take full ownership and accountability for driving Client Insights, transforming strategic direction into an exceptional product that sets the standard for excellence.
  • You will lead a dynamic, dedicated team, fully engaged in every phase of the product lifecycle.
  • Your mission is to harness client feedback and insights to inspire innovative planning and ensure seamless delivery, ultimately creating a product that not only meets but anticipates the needs of our clients.
  • In the Client Analytics domain, the Product Head will be responsible for leading a team of data engineers, data analysts, machine learning and data scientists to drive client personalization and data-driven insights within the organization.
  • This role involves managing a large team, leveraging data to deliver personalized client experiences, optimizing product usage, and enhancing client engagement and retention.

Minimum Requirements

  • Completed bachelor's degree 
  • 10+ yrs experience in business management at a senior level in an innovative high performing environment, ideally banking or FinTech. 
  • 5+ years' experience managing products.
  • Business and product vision; has had ownership responsibility for a product previously.
  • Product management where there are multiple initiatives with competing priorities and so experience in influencing multiple diverse stakeholders, both business and technology.
  • Working at strategic, tactical and technical levels.
  • Career experience to include some time in one or more technical roles.
  • Communicating with technical and non-technical senior stakeholders across multiple business units. 
  • Using data and metrics to test theories, confirm assumptions, and measure success
  • Earning trust across different levels and multiple groups of a large organization
  • Usability studies and/or customer research principles and methods.
  • Client development and product validation through customer feedback.
  • Using influence and relationships to drive and achieve objectives.
  • Leading and guiding multi-functional teams with a single product operating model
  • Leading and having oversight of remote / hybrid teams.

Knowledge and skills

  • Strategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.
  • Business acumen and systems thinking; able to take a 'big picture' view, assess, make a logical, sound decision and influence others to achieve objectives.
  • Financial acumen - sufficient to effectively operate own cost centre
  • People leadership and management practices to empower, create focus and delivery.
  • Organising, planning and prioritising work.
  • Data-driven approach; analytical and quantitative skills.
  • Technologically literate and able to adapt to new technologies.
  • Able to dive deep in understanding the product, the business, and the competitive landscape.
  • Able to present complex technical information in a clear and concise manner to a variety of audiences.
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