Product Operations Director
5 days ago
Paytec is a leading provider of integrated vertical financial infrastructure, enabling deep financial inclusion in underserved markets.
The Head of Product Operations plays a critical role in the daily running, stability, and profitability of our product suite. This position oversees product performance, manages operational risk and liquidity, and ensures cross-functional teams deliver exceptional customer experiences.
- Operational Leadership:
- Oversee daily product operations across multiple geographies, consistently meeting performance targets and internal SLAs.
- Maintain high levels of product uptime and swiftly resolve downtime issues, collaborating with engineering and support teams to minimize impact.
- Manage product P&L, focusing on revenue growth, profit margins, and minimizing risk-related losses.
- Supervise liquidity management strategies, ensuring product pricing and financial controls align with company goals and regulatory requirements.
Key Responsibilities:
Process Design & Quality Assurance
- Develop and implement robust QA processes to ensure product reliability and compliance.
- Drive continuous improvement in operational procedures, standardizing processes where possible and tailoring solutions for local market nuances.
Cross-Functional Collaboration
- Work closely with Finance, Compliance, Customer Support, Sales, Marketing, and Production Support to integrate operational requirements into product strategies.
- Partner with technical teams to monitor system health and lead initiatives that improve platform performance.
Team Building & Field Operations
- Build and lead a growing team of product operations professionals, including operations managers in different countries.
- Ensure cohesive communication and operational alignment among international teams, driving shared objectives and streamlined workflows.
Performance Measurement
- Define, track, and report on key operational metrics (e.g., uptime, customer satisfaction, risk losses, and downtime resolution times).
- Use data-driven insights to propose and implement product delivery and user experience improvements.
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