Technical Support Agent

15 hours ago

Cape Town, South Africa Elite Search Full time
As a Technical Support Agent, youll be the trusted expert customers turn to for resolving technical issues on an advanced platform. Your role will be essential in ensuring smooth operations, diagnosing and troubleshooting technical challenges, and guiding users through effective solutions. Youll collaborate with both technical and product teams, keeping customers in the loop and identifying opportunities to elevate their experience.
What You'll Do:
  • Serve as the main contact for customers experiencing technical difficulties, delivering top-notch support and ensuring high satisfaction levels.
  • Diagnose, troubleshoot, and resolve technical issues with skill and efficiency.
  • Escalate complex cases as needed and work closely with internal teams for timely solutions.
  • Support customer integrations, utilizing APIs, plugins, and SQL knowledge (an advantage).
  • Identify customer needs proactively to drive an exceptional user experience.
Requirements:
  • Fluency in German and a strong technical aptitude, with experience in software or technical support ideally.
  • Knowledge of APIs, plugins, integration processes, and a basic understanding of SQL preferably.
  • Excellent problem-solving abilities and communication skills.
  • Patience, empathy, and a customer-focused mindset.
  • Ability to work independently, manage time effectively, and stay organised.
  • Familiarity with support ticketing systems and documentation practices.
If youre ready to make an impact in a fast-paced, global environment and bring your technical expertise to a team that values innovation and customer satisfaction, apply now

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