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IT Technician

1 month ago

Cape Town, Western Cape, South Africa Persona Staff Full time
Requirements:
  • A+ and N+ or MCSE/MCITP
  • 3 - 5 years experience
  • Valid Driver's License
  • Desktop hardware and software support.
  • Clear understanding of office 2010/2013/2016 installation, support and maintenance is required for Windows.
  • Office 365 Setup and configuration with Azure AD and MFA.
  • Good understanding of Microsoft products.
  • Windows Server 2008/2012/2016/2019 Experience.
  • Exchange Server 2013/2016 or Exchange online experience.
  • Micros point of sale experience and Opera experience. (will be an advantage).
  • Understanding of DNS/DHCP and networking protocols.
  • Strong networking knowledge is required.
  • Understanding of WLAN, WAN and LAN environments. Familiar with Ubiquiti products.
  • Helpdesk knowledge and experience dealing with customers and understanding how to deliver clear and effective IT Support Services.
  • Network Cabling, Wireless configuration, and management.
Personal Skills/Attributes:
  • Excellent communication skills. Person needs to communicate with guests, IT vendors and Hotel Management.
  • Punctual, motivated, and presentable.
  • Must be able to perform under pressure.
  • Fluent in English.
Responsibilities:
  • Support the Hotel in their daily IT related requirements.
  • Daily check ins with different departments at the Hotel.
  • Resolve problems that may surface from day to day.
  • Interact with various external vendors if issues are encountered with third party Hotel IT systems or services. 
  • Track and follow up on any problems with third party applications or services until the issues have been resolved.
  • Daily reporting to hotel management and the company's internal account manager. 
  • Improve the current IT environment.
  • Ticketing system will be used to track daily problems and tasks to measure performance.