Service Desk Operations Technician

2 days ago


Cape Town, Western Cape, South Africa Datafin It Recruitment Full time
About This Opportunity

Datafin IT Recruitment is seeking a highly skilled Service Desk Operations Technician to join our dynamic team in providing exceptional technical support to our clients. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.

Key Responsibilities:
  • Provide first- and second-line technical support to multiple teams across different locations.
  • Support regional and global workforce by utilizing diagnostic tools, extensive troubleshooting, and targeted questioning to effectively identify and resolve technical issues.
  • Field a high volume of end user calls received through various channels, ensuring accurate and consistent logging and updating of all incidents and requests.
  • Communicate clearly and concisely with users, guiding them through IT-related problems and solutions.
Requirements:

Qualifications: Bachelor's degree in Information Systems or related field.

Experience / Skills: 3+ years of experience working in IT support, with certifications or relevant experience in A+, N+, and Microsoft technologies.



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