Rct Cloud Support Specialist

2 weeks ago


Midrand, Gauteng, South Africa Rectron Full time

Position:
RCT Cloud Support Specialist

Key Responsibilities:

  • Identify and troubleshoot issues related to the platform's functionality and collaborate with the development team to find solutions
  • Provide timely updates to users regarding issue resolution and status
  • Maintain accurate records of user interactions and issue resolution in the support ticketing system
  • Review and provide feedback on support documentation, user guides, and training materials
  • Work collaboratively with crossfunctional teams to ensure optimal user experience and platform performance
  • Participate in testing and quality assurance activities to support the platform's ongoing development and innovation
  • Contribute to the development and maintenance of knowledge management systems to support selfservice support options

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field
  • 3+ years of experience in technical support, with a strong emphasis on cloudbased platforms
  • Excellent communication skills in English, both written and verbal
  • Experience troubleshooting complex issues in a fastpaced environment
  • Strong technical background in cloudbased technologies (i.e., AWS, Azure, GCP, etc.)
  • Experience with support ticketing systems such as Zendesk, JIRA, or ServiceNow
  • Ability to collaborate effectively with crossfunctional teams to identify and solve complex technical problems

Benefits:

  • Competitive salary
  • Excellent benefits package, including health, dental, and vision insurance
  • 401k plan with company match
  • Generous paid time off package
  • Professional development opportunities


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