Customer Delivery Supervisor

Found in: beBee jobs ZA - 1 week ago

Soweto, Gauteng, South Africa Altron Bytes Systems Integration Full time
Altron Bytes Systems Integration's job vacancy, Career and Recruitment

Job title : Customer Delivery Supervisor – Midrand jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 01, 2024

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Job Description

DELIVER EFFICIENT AND EFFECTIVE CUSTOMER DELIVERY SERVICE:

Carefully assess and prioritise all incoming calls;
Ensure all IMO's are fulfilled in the required time frame
Build and retain strong and scalable inter-personal relationships with relevant Service Account Manager
Ensure monthly PM's are moved to regions for execution
Ensure the successful execution on all quote calls within the required timeframe (excluding QAPP status)
Ensure daily system syncs between Astea and customer systems
Ensure the successful billing of all closed Service Orders
Ensure data integrity on all closed Service Orders
Ensure SLA corrections are actioned on a daily basis within the required time intervals.
Escalate internally all SLA concerns within Operations to the Regional Customer Service Manager
Become the subject matter expert on assigned accounts and associated service management principles
Ensure sound knowledge of Customer Account Plan and services section of the contract
Fulfil the role as the "go to" person for any Service Level Agreement queries on the nominated account.
Ensure the successful performance of direct reports, timeously correcting poor performance
Ensure on-going improvement in the training and development of direct reports
Review ISO policies and procedures on an on-going basis to ensure that these are in line with the current requirements of our business and are operationally fit.
Manage departmental budget and ensure that ensure that expenses are within budget.

Educational Qualifications:
Matric or NQF equivalent
Service Management qualification

Years of Experience
3 years relevant service management and operational experience within the IT industry
Sound knowledge of service management principles and procedures
Understanding of project management
Sound knowledge of ITIL principles and ISO standards

Other requirements
Financial acumen
Business acumen
Analytical Skills
Excellent communication skills
Computer Literacy (PowerPoint, Word, Outlook & Advanced Excel skills)
Reporting Skills
Presentation skills

Core Competencies
Attention to detail
Analytical & Critical Thinking
Strategic Execution
Conflict Management
Customer Service Orientation
Managing Change
Managing teams
Initiative & Drive
Commitment to accuracy & quality
Functional Planning
High standards of Integrity
Decision Making
Strong individual personality
Self confidence
Problem Analysis
Perseverance
Delegation and Control

*Customer Service jobs in south africa
*Customer Delivery Supervisor – Midrand in Johannesburg

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