Voice Agent
2 weeks ago
Job title : Voice Agent – Process Associate- English – Onsite Johannesburg-CPG049446 jobs in Gauteng
Job Location : Gauteng, Johannesburg
Deadline : May 03, 2024
Quick Recommended Links
Job by industries
The Fraud Telephone Assistant will be responsible for answering incoming calls related to fraudulent activities and assisting clients in resolving their issues. You will be required to analyze fraud data and identify potential fraudulent activities, answer inquiries and questions, handle complaints, troubleshoot problems and provide information related to product/services.
Responsibilities
The candidate will be responsible for managing all call assigned by the client within their working shift complying with the expected quality parameters, customer service levels as well to comply with the regular trainings and updates the client requires to operate seamlessly. The work scope includes, but is not limited to:
Servicing customers by answering product and service questions and advising about other products and services
Resolving product and service problems
Reviewing and making changes on customers' account when needed
Handling complaints
Handling inbound and outbound calls (Spanish & English)
Adhering to compliance policy
Customer Service Oriented
Qualifications we seek in you
Minimum Qualifications
High school diploma
85% English proficiency
Basic knowledge on Word, Excel
Basic knowledge on internet navigation
Flexibility – Schedules
B1 English Level Minimum
Preferred Qualifications/ Skills
Background on Customer service (desired but not mandatory)
Fraud detection experience (desirable but not a must)
Relevant experience
*Media / Advertising / Branding jobs in south africa
*Voice Agent – Process Associate- English – Onsite Johannesburg-CPG049446 in Johannesburg
