Debt Collection Agent – Constantia Kloof

Affirmative Portfolios's job vacancy, Career and Recruitment

Job title : Debt Collection Agent – Constantia Kloof jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 19, 2024

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Duties

Manage multiple debtors on behalf of a 3rd party debt collection firm that is tasked with collecting debts owed to SARS
Build strategies to recover outstanding payments owed to SARS from debtors and following through with the collection activity
Have a deep understanding and knowledge of tracking specific accounts with the ability to identify outstanding debts and then getting the debtor to start making payments toward settling the debt
Negotiate payment plans, payment terms and payment deadlines.
Deal effectively with SARS queries, questions, complaints and objections with regards debt owed to SARS
Deal professionally, respectfully, positively, and effectively with all debtors who owe monies to SARS but specially being extremely professional with belligerent debtors
Conduct all of the call administration process through a system called Excalibur in strict compliance with the companies operating standards of excellence
Contact SARS debtors, and establish Right Party Contact (RPC)
Negotiate fixed arrangements and settlements with SARS debtors based on matters assigned daily to the agent and to the broader collections team
Prepare and upload accurate debtor engagement notes within Excalibur
Agents must be prepared to make a pre-determined number of debtor calls on a daily basis, prepare debtor correspondence and ensure that all communication and correspondence is recorded/saved/logged within Excalibur system
Attend to incoming calls/inbound communication from SARS debtors when specific campaigns are undertaken on behalf of SARS
Achieve the pre-determined target collection "debt to value ratio" as determined by the company's management
Achieve the required call and debt collection rate on a daily, weekly, and monthly basis so that monthly income targets are met
Adhere to, and comply with, the companies strict code of corporate governance and compliance protocols
Adhere to, and comply with, the code of ethical practices as set out within the framework of the Debt Collectors Act

Experience and knowledge
Grade 12 with Accounting and Mathematics (non-negotiable)
Afrikaans and english (bilingual) non-negotiable
Clear Criminal Record and credit score
Strong experience in dealing with corporate, business, consumers, and individuals
Strong Excel, Outlook, Teams, Word skills
Basic project management skills
Experience/Exposure or worked on SAPS, Solar and BIQ
Must be willing to work overtime
Must be able and willing to work under strong highly experienced leadership and management team

*Accounting / Financial Services jobs in south africa
*Debt Collection Agent – Constantia Kloof in Johannesburg

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