Operations Change

3 weeks ago

Cape Town, Western Cape, South Africa Huntswood Full time
Huntswood's job vacancy, Career and Recruitment

Job title : Operations Change & Delivery Manager – Cape Town jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : May 12, 2024

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Job Responsibilities:

End to end management of Operational Change ensuring required standards are met to deliver high quality outcomes.
Determine critical path milestones to support prioritisation of change requests.
Engage with key stakeholders across Operational and Support functions, leading regular change management meetings both face to face and virtually.
Maintain and monitor all key milestones are achieved through the central Change Gateway Process, highlighting and mitigating risks which could impact change process compliance and delivery.
Deliver weekly updates on progress of site-based change plans, providing regular insight of in-flight initiatives, and those in the pipeline.
Collaborate with other Change Delivery Managers, the Communication Team, and Training Teams to ensure timely and accurate change communications and learning are provided to the relevant Operational teams impacted.
Ensure each change and mobilisation activity aligns to the HW Strategic aim of the Perfect Contact Centre and aligned to the HW 6 Fundamental Values – Bring your A game, Strive for Greater, Enable and empower all employees, Do the right thing, Own it and Deliver unbelievable service.

Job Requirements:
Experience of Change Management Delivery and awareness of Governance Processes
Contact Centre experience.
Knowledge of Project plan creation, milestone and progress tracking and dependencies
Matric

Skills Required:
Ability to actively engage in networking activity and adapt to feedback quickly.
Capable to develop and execute change management.
Committed to continuous improvement and development.
Strong Organisational skills
Strong Communications skills
Able to think pragmatically and propose solutions to problems.
High attention to detail and pride in your work

Competent usage of MS applications:
Excel – data analysis, formulas, pivot tables, conditional formatting
PowerPoint – Presentation creation for project status reports and proposals
Word – Meeting minutes, project governance
Outlook – Email communications, meeting scheduling, diary management
Teams – Document creation and uploading, collaborative working environment.

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