Spa Therapist
Found in: beBee jobs ZA - 1 week ago
Job title : Spa Therapist – A Fairmont Managed Hotel, Cape Town jobs in Western Cape
Job Location : Western Cape, Cape Town
Deadline : May 23, 2024
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Responsibilities:
Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
Possess knowledge about all aspect of Fairmont treatments and the facility to ensure guests are provided with accurate information, and inquiries are responded to with complete details
Maintains cleanliness of the facilities and they are in peak sanitary conditions at all times
Performs all massage, body treatments, and aesthetic services as certified or trained to do so and as per Fairmont brand standards
Ensures individualized guest service through acknowledging and responding to needs and expectations
Reviews guest's medical history/ waiver and all information in Book 4 Time, prior to performing each treatment.
Maintains cleans and neat work environment at all times, ensuring equipment for body treatments and personal equipment in safe working order
Maintains proper supplies of professional products, towels, and other supplies in treatment rooms
Possess thorough knowledge about all aspect of spa's operations including telephone usage, guest relations, retail sales, and spa services and facilities
Assists members and guests with the use of spa facilities (sauna, steam, salt room, etc.)
Handles guest complaints and solves problems to the degree possible
Works with related hotel departments to ensure efficiency in meeting guest needs
Contributes to the team environment by assisting spa colleagues in all areas
Participates in the orientation and training of all new/temporary colleagues assigned to Fairmont
Follows Occupational Health and Safety regulations
Perform other duties as and when required.
Qualifications
Must possess outstanding guest service skills, professional presentation and sophisticated verbal and written communication skills
Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people
Proficient in English language (verbal and written) with a second or third language as an asset
Must be able to handle a multitude of tasks in an intense, ever-changing environment.
Must be flexible in terms of working hours, and able to work with little or no supervision
Must possess international qualifications for massage, face, and body therapy (CIBTAC, CIDESCO, ITEC, IHBC, etc.) National Diploma in Somatology or Beauty Therapy is required.
Minimum of two-year experience in spa industry or hospitality an asset
Computer literacy in Windows, MS Office, PMS system, Book4Time, and Micros is recommended
*Hospitality / Hotel / Restaurant jobs in south africa
*Spa Therapist – A Fairmont Managed Hotel, Cape Town in Cape Town
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