Customer Solutions Manager, AGS-Tech-Field-EMEA-ScaleCSM

Found in: beBee jobs ZA - 2 weeks ago

Cape Town, Western Cape, South Africa Amazon Web Services Full time
Amazon Web Services's job vacancy, Career and Recruitment

Job title : Customer Solutions Manager, AGS-Tech-Field-EMEA-ScaleCSM jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : May 15, 2024

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BASIC QUALIFICATIONS

Experience of large scale IT/digital/business transformation or migration programs at a customer facing role
Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level
Strong organizational governance and troubleshooting skills with precise attention to detail

PREFERRED QUALIFICATIONS
Direct experience implementing AWS/cloud services
Robust understanding of key technology and market trends
PMP and/or SCRUM/Agile, SAFe certified

DESCRIPTION
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.
In the role, you will be trusted partner to our AWS customers, leveraging your delivery experience with technical change programs to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The Delivery of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer's cloud journey.
At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will help solve the customer's challenges through new ideas, tools and mechanisms.
Successful candidates will have a delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your experience and operational excellence will influence the team's decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and guide customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.

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