Food and Beverage Service Expert

2 weeks ago

Cape Town, Western Cape, South Africa Marriott International Full time
Job Number
Job Category Food and Beverage & Culinary
Location Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts - to get it right for our guests and our business each and every time.

Guest Relations
  • Address guests' service needs in a professional, positive, and timely manner.
  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
  • Thank guests with genuine appreciation and provide a fond farewell.
  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (enter brand specific programs) to resolve issues, delight, and build trust.
  • Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
  • Assist other employees to ensure proper coverage and prompt guest service.
General Food and Beverage Services
  • Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
  • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
  • Pick-up trays and clean tables as needed to ensure a clean dining area.
  • Follow appropriate procedures for serving alcohol, follow local Training & Guidance.
  • Thank every guest upon departure, invites them to return, and wishes them a fond farewell.
  • Retrieve and deliver food and beverage orders in a timely manner.
  • Perform other reasonable duties as requested.
  • Coordinates with the respective kitchens to ensure guests' orders are delivered.
Beverage/Coffee Cart
  • Inspect the cleanliness and presentation all china, glass, and silver prior to use.
  • Cash/Bank Handling
  • Record transaction in MICROS or similar system at time of order.
  • Process all payment methods in accordance with Accounting procedures and policies.
  • Follow property control audit standards and cash handling procedures (e.g., blind drops).
  • Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
  • Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
  • Transport bank to/from assigned workstation, following security procedures.
  • Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation.
Closing
  • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Steps of Service
  • Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
  • Check in with guests to ensure satisfaction with each food course and/or beverages.
  • Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
  • Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.
In-Room Dining/Room Service
  • Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time.
  • Place and log call back for room service order within appropriate time frame to ensure guest satisfaction.
  • Notify guests and management of delays in service delivery.
Assists Management
  • Communicate with guests, other employees, or departments to ensure guest needs are met.
Communication
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Working with Others
  • Support all co-workers and treat them with dignity and respect.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
  • Comply with quality assurance expectations and standards.
Safety and Security
  • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
  • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
  • Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
  • Protect the privacy and security of guests and coworkers.
  • Follow company and department policies and procedures.
  • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  • Maintain confidentiality of proprietary materials and information.
  • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
  • Perform other reasonable job duties as requested by Supervisors.
  • Follow the requirements and tasks as defined in EMEA Food & Beverage Cashiering SOP if associate handles cash.
  • Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund and Cashier Overage/Shortage SOPs.
Interpersonal Skills
  • Customer Service Orientation
  • Teamwork
  • Interpersonal Skills
  • Diversity Relations
Communications
  • Communication
  • Listening
  • English Language Proficiency
Personal Attributes
  • Dependability
  • Presentation
  • Positive Demeanor
  • Integrity
  • Safety Orientation
  • Stress Tolerance
  • Adaptability/Flexibility
Organization
  • Multi-Tasking
Personal Attributes
  • Information Retention
Education

Higher Education, Diploma or equivalent

Related Work Experience

At least 1 year of related work experience

Supervisory Experience

No supervisory experience is required

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

  • Food & Beverage Waiter

    2 days ago

    Cape Town, Western Cape, South Africa Marriott Full time

    Job Number: 24085594 Job Category: Food and Beverage & Culinary Location: Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa Schedule: Full-Time Located Remotely? No Relocation? No Position Type: Non-Management Position Summary: Our goal is not just to serve food to our guests, but to create a...

  • Food & Beverage Service Ambassador (Waiter/Waitress)

    3 weeks ago

    Cape Town, Western Cape, South Africa Accor Hotel Full time

    Accor Hotel's job vacancy, Career and RecruitmentJob title : Food & Beverage Service Ambassador (Waiter/Waitress) jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 23, 2024Quick Recommended LinksJobs by LocationJob by industries Scope of Position:Service Ambassadors prepares for food and beverage service and serves our guests in line...

  • Food Service Assistant

    4 weeks ago

    Cape Town, Western Cape, South Africa Feedem Full time

    Feedem's job vacancy, Career and RecruitmentJob title : Food Service Assistant – Aston jobs in Western CapeJob Location : Western Cape, Deadline : May 19, 2024Quick Recommended LinksJobs by LocationJob by industries Minimum RequirementsGrade 121 -2-year experience in a similar roleCulinary qualification would be advantageousALive or be able to travel to...

  • Business Compliance Officer

    2 weeks ago

    Cape Town, Western Cape, South Africa The Talent Expert Full time

    Job DescriptionIs this you?You have comprehensive knowledge of financial services regulations and a knack for practical governance solutions. You thrive in fast-paced environments and have a strong background in compliance and risk management. What you'll be doing (and why you'll enjoy it)In this role, you'll play a pivotal role in maintaining a strong...

  • Guest Experience Expert

    5 days ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want...

  • Executive Chef

    5 days ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAccountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally...

  • Customer Service Agent-Yuppiechef

    3 weeks ago

    Cape Town, Western Cape, South Africa Jobking Full time

    Customer expectations for excellent service have never been higher and the most important element of our business is our customers. Without them, we would not exist and making their customer experience enjoyable and satisfying is essential to our success. Providing top class customer support helps make our company stand out and we are looking for an...

  • Assistant Chief Steward

    5 days ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYManages the daily kitchen utility operations and staff. Areas of responsibilities include dish room...

  • Male Service Assistant

    4 weeks ago

    Cape Town, Western Cape, South Africa Jobking Full time

    Position:SERVICE ASSISTANTLOCATION:CAPE TOWNDEPARTMENT:PEOPLE SUPPORTPURPOSE OF THE POSITION:To provide a friendly and helpful cleaning service to PEP Africa.KEY RESPONSIBILITIESEnsuring areas allocated are neat and clean (i.e. bathrooms, kitchen areas, offices, desks, passages, meeting rooms, etc.)Preparing facilities for meetings and functions (i.e....

  • Administrative Officer: Support Services

    3 weeks ago

    Cape Town, Western Cape, South Africa Jobking Full time

    Institution: Swartland Hospital (West Coast District)Core Title: Administrative Line Function and Support PersonnelService benefits:13th cheque, employer's contribution to the pension fund, housing and medical aid allowance.RequirementsMinimum educational qualification:Grade 12/Senior Certificate plus competencies.Experience:Appropriate experience and...

  • Service Engineer: Network, Voice

    4 weeks ago

    Cape Town, Western Cape, South Africa AVI Limited Full time

    AVI Limited's job vacancy, Career and RecruitmentJob title : Service Engineer: Network, Voice & Desktop Support jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 15, 2024Quick Recommended LinksJobs by LocationJob by industries Job Specification:Key Performance Areas:Management and resolution of network related incidents and...

  • Waiter - Southern Suburbs

    3 weeks ago

    Cape Town, Western Cape, South Africa Faircape Group Full time

    Faircape Group's job vacancy, Career and RecruitmentJob title : Waiter – Southern Suburbs jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 22, 2024Quick Recommended LinksJobs by LocationJob by industries Faircape Restaurant and Catering, part of Faircape Life retirement villages, is located in 6 prime locations across the Western...

  • Waiter - Somerset West

    3 weeks ago

    Cape Town, Western Cape, South Africa Faircape Group Full time

    Faircape Group's job vacancy, Career and RecruitmentJob title : Waiter – Somerset West jobs in Western CapeJob Location : Western Cape, Cape TownDeadline : May 22, 2024Quick Recommended LinksJobs by LocationJob by industries Faircape Restaurant and Catering, part of Faircape Life retirement villages, is located in 6 prime locations across the Western Cape...

  • Receptionist required with hospitality industry working experience

    3 weeks ago

    Cape Town, Western Cape, South Africa Jobking Full time

    OBJECTIVES OF THE ROLEPositon available at a prestigious financial services companyTo create an experience of ease and personal focus for clients visiting our officesTo enable a seamless operation between business and clients/visitors through cohesive teamworkTo align Reception to the business service strategyTo facilitate internal clients in achieving their...

  • receptionist required with hospitality industry working experience

    4 weeks ago

    Cape Town, Western Cape, South Africa Jobking Full time

    RECEPTIONIST with HOSPITALITY EXPERIENCEOBJECTIVES OF THE ROLEPositon available at a prestigious financial services companyTo create an experience of ease and personal focus for clients visiting our officesTo enable a seamless operation between business and clients/visitors through cohesive teamworkTo align Reception to the business service strategyTo...

  • Junior Store Manager

    3 weeks ago

    Cape Town, Western Cape, South Africa Pedros Flame Grilled Chicken Full time

    Pedros Flame Grilled Chicken's job vacancy, Career and RecruitmentJob title : Junior Store Manager – Atlantis jobs in Western CapeJob Location : Western Cape, Deadline : May 23, 2024Quick Recommended LinksJobs by LocationJob by industries DUTIES AND RESPONSIBILITIES:Overseeing overall operation of the restaurant/ take-awayEnsuring quality standards of food...

  • Sales Representative

    3 weeks ago

    Cape Town, Western Cape, South Africa Jobking Full time

    Well known Chemical Distributor has a vacancy for a Sales representative who will work with the Business Manager to grow the product portfolio. If required please contact Bianca, Salomie on 0861 (FENRIS Only shortlisted will be contactedResponsibilities:Manage a varied portfolio of customer accounts in all industries requiring commodity and bulk...

  • Front Office Receptionist-Labournet

    3 weeks ago

    Cape Town, Western Cape, South Africa Jobking Full time

    Front Office Receptionist - Observatory (1 year fixed term contract) Salary - R 7 000 per month Leading Biomedical Service Provider is offering this exciting career opportunity within their innovative and dynamic environment. The individual will be expected to work in a highly self-sufficient manner, interacting with staff members, clients and suppliers. The...

  • Sales Representative

    3 weeks ago

    Cape Town, Western Cape, South Africa Jobking Full time

    Experienced Sales Rep needed out of the food industry. Responsibilities:Survey the local landscape for sales opportunities, travel to customer locations for face-to-face contact and facilitate regular communication.Understand and manage your area with regard to market conditions, competitor activity, consumer preferences and all other factors, which impact...

  • Education Consultant

    3 weeks ago

    Cape Town, Western Cape, South Africa Jobking Full time

    This RoleJoin a growing and experienced team of online, ecommerce and online learning experts. This is an opportunity for an ambitious individual who wants to make a contribution to the online and higher education field.About MasterStartMasterStart is a leading EdTech company based in Cape Town, South Africa.We offer innovative online learning solutions for...