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Property Administrator

4 months ago

Cape Town, South Africa Adzuna ZA B C2 Full time
Responsibilities:

Property Marketing:
  • Marketing vacant properties, including creating listings, conducting showings, and coordinating with agents.
  • Prepare marketing materials and utilise various platforms and to advertise vacant properties.
  • Posting Youtube Videos to company channel
  • Create graphics using templates for Social Media
  • Coordinate with photographers for property photography sessions.
  • Set up appointments for viewings on behalf of the team.
Tenant Relations:
  • Screening telephone calls, whatsapp, and email enquiries/requests and handling when/where appropriate
  • Attend to enquiries from tenants, addressing their inquiries, concerns, and requests.
  • Facilitate tenant move-ins and move-outs, including coordinating with maintenance and ensuring all paperwork is completed.
Lease Administration:
  • Prepare, review, and manage lease agreements and amendments.
  • Ensure lease compliance and maintain accurate lease records.
  • Track lease expirations and renewals and manage rent increases and lease negotiations.
Property Maintenance:
  • Coordinate and oversee maintenance and repair activities to ensure properties are well-maintained.
  • Schedule regular property inspections and handle emergency maintenance requests.
  • Liaise with contractors and service providers, obtaining quotes and overseeing work to ensure it meets required standards.
  • Monitor and manage property expenses, seeking cost-effective solutions to maintenance and operational needs.
Administration:
  • Maintain accurate and up-to-date property management records, including tenant files, maintenance logs, and financial documents.
  • Assist with checks ins/outs and property viewings.


Short-term Rentals-Assistant Role
  • Manage Airbnb enquiries, providing comprehensive assistance and information
to potential guests
  • Facilitate communication with cleaning personnel regarding scheduling and task assignments for cleaning duties
  • Send initial contact emails to Airbnb guests, confirming and solidifying
bookings.
  • Create welcome notes for Airbnb properties
Customer Service:
  • Provide excellent customer service to tenants, property owners, and other stakeholders.
  • Handle complaints and resolve issues in a professional and timely manner.

Skills and Qualifications
  • Education: High school diploma or equivalent; additional education in property management or related field will be an added advantage.
  • Experience: Minimum of 1-2 years in Administration or Property Management.
  • Skills:
  • Excellent organizational and multitasking abilities.
  • Strong communication and interpersonal skills.
  • Proficiency in property management software and Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
Personal Attributes:
  • Professional and positive attitude.
  • High level of integrity and reliability.
  • Customer service-oriented mindset.