Technical Service Support

Found in: Adzuna ZA B C2 - 1 week ago


Johannesburg, South Africa Adzuna ZA B C2 Full time
RESPONSIBLITIES:
  • Provide general support for warranty to all customers, including warranty processing, claim handling & troubleshooting, as well as KPI reporting.
  • Implement HO warranty processing guidelines and support customers in process-related queries.
  • Responsible for assisting customers with technical issues or questions relating to TMM equipment.
  • Duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone.
  • Providing Quotes to customers in both Service and workshop environment
  • Support technical bulletins to customers and keeping a record of these
  • Manage the SmartCare system
  • Gathers, cleans, and studies data sets both internal and from customers to help solve problems. Generating of recommended spares lists etc.
QUALIFICATIONS AND EXPERIENCE:
  • Matric / Grade 12
  • National Diploma in Engineering or equivalent
  • Minimum 3 years of post studies work experience handling technical queries.
SKILLS AND COMPETENCIES:
  • Equipment knowledge
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced and high-pressure environment, multitasking effectively.
  • Accuracy and attention to detail is vital.
  • Proven experience in a technical support role, preferably in a customer-focused environment.
  • Demonstrated knowledge of Data analysis.
  • Proficiency in using help desk software and remote support tools.
  • Knowledge of customer service principles and practices.
  • Availability to work flexible schedules, including evenings, weekends, and holidays as required.
  • Excellent organizational skills and attention to detail.

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