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Call Centre Agent

2 months ago

Pretoria, South Africa Adzuna ZA B C2 Full time
MINIMUM REQUIREMENTS
  • An appropriate three-year tertiary qualification (at least 360 credits) with 18 months proven experience in handling life insurance/employee benefits or client relationship management/client care enquiries in a Call Centre
  • OR
  • A Grade 12 Certificate/Senior Certificate (Matric) with three (3) years proven experience in handling life insurance/employee benefits or client relationship management/client care enquiries in a Call Centre
  • Candidates with client relationship management/client care experience preferably in the Telecommunications or ICT environment may receive preference
  • Computer literacy that would include a good working knowledge of Microsoft Office products.

RESPONSIBILITIES
Handling inbound and outbound calls:
  • Receive incoming calls;
  • Respond to client enquiries by providing correct information;
  • Escalate unresolved queries to the assistant manager and business units;
  • Check database for outstanding documents or information
Resolve Customer queries through telephone, e-mail, web and fax:
  • Receive, handle and resolve all incoming customer queries;
  • Respond to incoming client queries using information from system;
  • Provide a service that exceeds customer expectations at all times;
  • Handle customer information in a professional and confidential manner;
  • Capture data about all incoming queries