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Digital E-Commerce Specialist

5 months ago

Johannesburg, South Africa Adzuna ZA B C2 Full time
  • Relevant Diploma plus 5 to 10 years working experience within E-Commerce environment
Skills needed
  • Graphic design / Platform Management / Digital Marketing / Data Analysis
  • User Experience / Conversion Rate / Product Management / Payment Gateway
  • Customer Relationship Management / Mobile Commerce / Content Management
  • Communication and Collaboration skills

Duties

  • Manage the day-to-day tasks related to the online shop, including daily sales reporting, checking orders and managing the online packing team
  • Product data management - ensuring all product descriptions, Product Images and other product information are up-to-date and that the prices are correct. Listing new products on the website
  • Overall management of e-commerce stock - plan and maintain a sufficient stock holding, forecasting etc.
  • Maintaining the general website content - uploading pages, new campaigns and implementing changeovers etc.
  • Work with Marketing Coordinator to plan and implement strategies to ensure profitability and meet sales targets
  • Work with the marketing team to drive traffic, plan promotions and increase revenue
  • Design and prepare monthly reports on e-commerce/website metrics (Web Analytics - monitor and measure site performance, report on product sales etc.)
  • Customer service - daily communication with customers to answer and resolve customer queries
  • Customer Relationship Management - build retention and acquisition strategies to build customer database and segment customer communication
  • Work closely with web development and technical teams to assist with website improvements
  • Customer User Journey Development and assessment - be able to monitor and build customer journeys that drive conversion
  • Daily communication with third-party service providers (couriers, warehouse, other business units)
  • Budget for e-commerce expenditures
  • Solid experience in delivering results across a broad spectrum of digital channels, to include SEO, Display Social, Email, Paid Media, etc.
  • Solid experience in Shopify and Google Analytics (payfast & courierIt integration beneficial)
  • E-Retail management and maintenance
  • Professional Skills Technical experience with ecommerce platforms: Payment gateways, Google Analytic GA4, Mailchimp, Metrillo, Syspro, Shopify etc.