Social Media Consultant

2 weeks ago


Cape Town, Western Cape, South Africa CallForce Full time

Title: Social Media Support Customer Service Representative

Role and Responsibilities:

Join our team as a Social Media Support Customer Service Representative where you'll be responsible for providing top-tier customer support across various social media platforms. Your main goal will be to ensure customer satisfaction in line with company standards.

  • Handle customer inquiries with professionalism
  • Engage with customers on platforms like Facebook, Twitter, and Instagram
  • Take ownership of customer issues and see them through to resolution
  • Follow procedures to address and resolve incidents
  • Deliver excellent customer service and efficient solutions
  • Build and maintain positive relationships with customers and stakeholders
  • Stay on top of email communications and client commitments
  • Reduce escalated incidents following standard procedures
  • Provide outstanding written support
  • Prepare and submit progress reports and data analysis
  • Collect and manage customer information and incident data

Requirements:

  • Matric/NQF Level 4 or equivalent qualification
  • Strong communication and writing skills
  • Proficient typing abilities
  • Familiarity with social media platforms
  • Prior customer service and social media experience is a plus
  • Leadership qualities and effective communication skills
  • Ability to present information clearly
  • Reliable internet connection
  • Minimum 6 months customer service and social media experience

Working Hours:

This position is located in Cape Town CBD with a rotational schedule between 06:00 and 22:00, inclusive of weekends and public holidays. The schedule operates on a 2-week on, 2-week off basis to meet operational needs.



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