Social Media Team Leader

2 weeks ago


Cape Town, Western Cape, South Africa CallForce Direct Full time
CallForce is an award
- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Social Media Team Leader.

Responsibilities:

  • Team Management: Supervise, lead, and mentor a team of social media customer service consultants. This involves setting team goals, providing guidance, conducting performance evaluations, and facilitating professional development.
  • Audience Engagement: Monitor and engage with the audience on social media platforms, responding to comments, messages, and surveys. Encourage and train team members to provide excellent customer service.
  • Analytics and Reporting: Track the performance of social media campaigns and content. Use data to adjust strategies and make datadriven decisions. Share performance reports with the team and senior management.
  • Compliance and Guidelines: Ensure that the team adheres to industry regulations and internal guidelines related to social media use. This includes legal compliance, data protection, and brand consistency.
  • Crisis Management: Be prepared to handle and mitigate social media crises or negative situations that may arise. Develop protocols for dealing with customer complaints, negative comments, or online reputation issues.
  • Stay Current: Keep up with the latest trends and changes in the social media landscape. Adapt strategies and tactics to leverage new features and platforms as they emerge.

Minimum Requirements

  • Matric
  • 2+ years' experience as a Customer Service Team Leader on social media/retails campaigns
  • Good career track record
  • Knowledge of telecoms / Technology /Digital industry desirable
  • Excellent written and verbal communication
  • Proficiency in Excel and PowerPoint
Become a vital part of a dynamic, passionate, and results-oriented team

Salary:
R15,000.00 per month

Experience:

Social Media: 1 year (required)

Application Deadline: 2023/11/30

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