Front Line IT Support

2 weeks ago


Centurion, Gauteng, South Africa Total IT Recruitment Full time

Leading international company is looking for a Front Line IT Support person who will be responsible for providing front line support to operations as a bridge between core IT department functions and the needs of business.


Main Duties

  • Undertake operational IT support tasks as directed by Line Manager
  • Receiving, logging and management of incidents applicable to frontline support
  • Triage and resolution of incidents
  • Appropriate escalation of issues to the Backline support team or the oncall engineer
  • Ownership of customer issues and follow up the status of issues on behalf of the customer and communicate progress in a timely manner
  • Investigate system or data anomalies to pinpoint source operational systems issues
  • Provide standby assistance after hours as is dictated by the afterhours support schedule
  • Provide support and input into both the development/design and prioritising according to ROI of all new software and hardware development by the IT Manager as required for both new and existing products and services/integration.
  • Monitor, manage and ensure utilisation, care and uptime of
    all software and hardware within your function of responsibility.

Qualification and Experience

  • Matric
  • Applicable degree/diploma in Computer Science, Information Technology, or equivalent or studying towards one
-
SQL and read C# code

  • Experience of Microsoft Windows and Linux operating systems
  • Desirable Experience of call logging systems

Job Types:
Full-time, Permanent

Salary:
R15, R17,000.00 per month

Ability to commute/relocate:

  • Centurion, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (preferred)

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