Operational Support Analyst

2 weeks ago

Centurion, Gauteng, South Africa Momentum Investments Full time

IntroductionRole Purpose
Requirements:

  • Relevant tertiary qualification (BA/Financial/Admin) is required (e.g. Diploma or Degree).
  • 35 years investment and technical operations experience.
  • Knowledge of unitisation would be an advantage.

Duties & Responsibilities

  • The Operational Dashboard must be maintained daily.
  • All work on the dashboard must be processed with accuracy and within the agreed service level agreements.
  • Logging of time, adding of comments and reassigning of JIRAs.
  • Responsible for first level support of escalated incidents within the business for example Service (ETS is the front line support for incidents reported externally i.e. Advisors/Clients/Marketing advisors).
  • First do investigation to determine if incident can be resolved without referral.
  • Resolve incidents accordingly or refer when required.
  • Provide feedback on progress of all tasks to applicable stakeholders.
  • Report any system/process/human errors to the correct audience.
  • Develop and maintain effective relationships with all stakeholders in areas of responsibility.
  • Ensure agreed upon client expectations for technical solutions and operational support.
  • Understand the practice of obtaining the requirements of a system from users, customers and other stakeholders.
  • System monitoring.
  • Perform health checks on daily processes with regards to scheduled jobs and correspondence queues.
  • Perform route cause analysis on incidents experienced.
  • Update and maintain the system incident spreadsheet.
  • Evening monitoring minimum 1 week per month.
  • Maintenance testing every month.
  • Digital support.

Other Duties

Analysis and Documentation for Processes and Systems:

  • Understand business / user requirements.
  • Compile and maintain process documents.
  • Perform needs analysis for system and/or process enhancements.
**Implementation: - Participate in system development, when necessary or applicable.

  • Ensure end to end solution testing of new processes and systems.
  • Assist with change management relating to new systems or processes or changes to systems or processes.
  • Support business and IT in implementing solutions that result in mínimal disruptions to operations.
  • Ensure that business and system requirements are adequately met and implemented through working closely with users at all levels.

Process, Systems Support and Maintenance:

  • Provide ongoing support on applicable systems and processes.
  • Manage associated errors, exceptions and new requirements.
  • Logging of system errors and the resolution thereof.
  • Participate in preventative maintenance.
  • Conduct ongoing business process analysis, design, documentation, implementation and support.
  • Perform monthly and quarterly user access controls.

Competencies

  • Experience in administration, particularly in a unit trust and multimanager environment.
  • Ability to successfully engage in multiple initiatives/projects simultaneously.
  • Ability to achieve excellent results under challenging time constraints. Understanding of business, process and technology
- and their inter-relationships.

  • Excellent verbal and written communication skills.
  • The ability to interact professionally with a diverse group of executives, managers and users.
  • The ability to operate in a mixed business and IT environment.
  • Initiative and questioning of the statusquo is highly encouraged.
  • An advanced understanding of technical processes and environments.
  • Advanced analysis skills and problem solving ability.
  • Attention to detail.
  • Highly analytical.
  • Formal skills in process analysis and documentation (Visio / business process management solutions).
  • Knowledge of SQL in context of various relational database management systems would be advantageous.
  • Ability to work independently.
  • Ability to work under pressure.
  • Take Ownership and Accountability.

  • Ep Operational Support Analyst

    2 weeks ago

    Centurion, Gauteng, South Africa Momentum Life Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeProvide system and product support...

  • Road IT Support Tech

    2 weeks ago

    Centurion, Gauteng, South Africa Mibot Support Full time

    Job Summary: The Road IT Support Tech is responsible for providing technical support and assistance to our clients. This role involves troubleshooting and resolving hardware, software, and network issues, maintaining IT systems, and ensuring smooth functioning for clients. The Onsite IT Support Tech plays a critical role in supporting our clients and meeting...

  • Data Analyst

    2 weeks ago

    Centurion, Gauteng, South Africa Fem Recruitment Full time

    As a Weighbridge Data Analyst, you will play a critical role in ensuring the accuracy and reliability of data collected at our weighbridge stations. You will be responsible for;analyzing data,generating reports,and providing insights to support our operational efficiency and decision-making processes.

  • Senior Applications Support Analyst

    2 weeks ago

    Centurion, Gauteng, South Africa Six Sense Full time

    Gauteng, Centurion Annually Cost To Company (Market related)A well-established business is seeking to appoint a Senior Applications Support AnalystQUALIFICATION, SKILLS & EXPERIENCE A degree in information systems or similar is a requirement. ITIL Foundation certification is a requirement. Administration and user support minimum 6 year experience....

  • Business Systems Analyst

    2 weeks ago

    Centurion, Gauteng, South Africa OneConnect Full time

    Are you a seasoned Business Systems Analyst looking to make a significant impact in the IT Industry? Look no further We're seeking a dynamic and experienced professional.About Us:We are a dynamic and innovative company dedicated. We pride ourselves on fostering a collaborative and inclusive work environment where creativity and ingenuity thrive. As we...

  • Business Systems Analyst

    2 weeks ago

    Centurion, Gauteng, South Africa One Connect Technologies Full time

    About Us: We are a dynamic and innovative company dedicated. We pride ourselves on fostering a collaborative and inclusive work environment where creativity and ingenuity thrive. As we continue to expand our operations, we are seeking a talented Business Systems Analyst to join our team.Job Description: As a Business Systems Analyst you will play a crucial...

  • Quantitative Analyst

    2 weeks ago

    Centurion, Gauteng, South Africa Communicate Recruitment Full time

    Are you a talented Quantitative Analyst with investments experience?As a Quantitative Analyst you will be responsible for developing and implementing investment strategies, conducting market research and analysis, and constructing financial models to support investment decisions. You will work closely with senior stakeholders to deliver insightful analysis...

  • Business Analyst

    2 weeks ago

    Centurion, Gauteng, South Africa Datacentrix (Pty) Ltd Full time

    Our client in the Software Development sector is looking for Business Analyst on a 3 months contract to assist with a new project/product they are busy developing. Understanding the business requirements and through a structured process documenting, validating and translating it into functional specifications that are used by the development team to craft a...

  • IT Operations Support Administrator

    2 weeks ago

    Centurion, Gauteng, South Africa H2R Full time

    Gauteng, Centurion Monthly Cost To Company (Market related)Our client in the Health Care industry has a vacancy available for an IT Operations Support Administrator to join their dynamic team.Purpose of the position:The IT Administrator position is to maintain and support systems and networks that enable the company's operational efficiency. Provide...

  • Procurement Analyst

    2 weeks ago

    Centurion, Gauteng, South Africa Momentum Insure Company Limited Full time

    IntroductionRole PurposeThe role of a Procurement Analyst is to work with data analytics to analyze, interpret and communicate complex data sets to support business decisions. This role will be liaising between internal departments and suppliers analyzing and comparing product samples and negotiating procurement contracts on behalf of our company.The...

  • Business Analyst

    2 weeks ago

    Centurion, Gauteng, South Africa Data Centrix Full time

    Education and Experience Requirements: Education : Matric (Essential). Degree / Diploma in IT (Advantageous). Business Analyst course (Essential). Minimum Experience: 3 years Business Analyst experience (Essential) 1 year Insurance industry experience (Advantageous) 2 years UML experience (Essential) 2 years Screen Prototyping experience (Essential) 2...

  • Application Support Analyst

    2 weeks ago

    Centurion, Gauteng, South Africa Momentum Life Full time

    IntroductionRole PurposeRequirements:Experience and Qualifications Relevant Bdegree or Diploma Mathematical skills or Actuarial background will be an advantage Business experience, a solid understanding of business processes Experience in operations will be an advantage Proficient understanding of the financial service industryDuties &...

  • Actuarial Analyst

    2 weeks ago

    Centurion, Gauteng, South Africa Communicate Recruitment Full time

    Are you looking to join a dynamic and innovative team in the Insurance industry? One of South Africa's leading insurers is seeking an Actuarial Analyst to join our Product Development Team.As an Actuarial Analyst in Product Development you will have the opportunity to develop and maintain insurance products that meet the changing needs of our customers. You...

  • Operational Support Shift Manager

    2 weeks ago

    Centurion, Gauteng, South Africa Adcorp Group Full time

    The Operational Support Shift Manager is accountable for ensuring employee filtrates are maintained on shift and that all administrative duties are performed in accordance with the Client SLA. Management of his Shifts IR and reporting is done in line with client expectations.RECRUITMENT, SELECTION AND INDUCTION Monitor and manage weekly activity reports from...

  • Retail Operations Support

    2 weeks ago

    Centurion, Gauteng, South Africa WNS Global Services Full time

    Company DescriptionWNS Global Services Inc (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Packaging Analyst

    2 weeks ago

    Centurion, Gauteng, South Africa Signal Hill Products Full time

    Position/Title: Packaging AnalystReports To:Packaging ManagerFunction: PackagingArea: South AfricaOverall Responsibility:The Packaging Analyst will be responsible for effective data assimilation, analysing and presenting data to the leadership team for all production lines.Focus Area 1Packaging Analyst Coordinate with L&D specialist to drive brewing related...

  • Financial Planning Analyst

    2 weeks ago

    Centurion, Gauteng, South Africa Communicate Recruitment Full time

    Are you a Financial Planning Analyst responsible for all financial processes of your organisation? Does your current position support the BI & Financial Analyst and the Management Team in all their decisions, by providing reports, controls, analysis, and recommendations? Look no further as this is the career-changing opportunity for which you have been...

  • Contracts Analyst 1

    2 weeks ago

    Centurion, Gauteng, South Africa IQVIA Full time

    Associate Proposal Developer/Contracts Analyst - Graduate Development Programme 2023IQVIA is hiring for its Graduate Development Programme in Global Business Operations. This presents a great opportunity to evolve into a top-notch Business Analyst, poised to handle any deliverable with the utmost quality and comprehensive understanding, and to embark on a...

  • Reinsurance Analyst

    2 weeks ago

    Centurion, Gauteng, South Africa Six Sense Full time

    Gauteng, Centurion Annually Cost To Company (Market related)A well-established business is seeking to appoint a Reinsurance AnalystMaintenance of the life and non-life reinsurance portfolio in line with reinsurance treaties, internal policies and guidelines.Qualifications & Experience: Commercial Business Degree 25 years Life and/or Short term reinsurance...

  • Operations Support Shift Supervisor

    2 weeks ago

    Centurion, Gauteng, South Africa Adcorp Full time

    The Operational Support Shift Supervisor is responsible for ensuring that the staff compliment on site is supplied per shift with the correct PPE and to support the Line Manager in administrative duties.Application Question(s): Do you have Industrial Services related experience in a coordinative or Supervisory role?Education: High School (matric)...