Front Office Manager

2 weeks ago


Centurion, Gauteng, South Africa Acrobranch Adventure Park Full time

Acrobranch Adventure Park, market leader in Tree-top Adventures in SA, is looking for a young, dynamic and driven Front Office Manager.


CUSTOMER SUPPORT (Verbal and Nonverbal)
- _Enquiries:_

Proper and accurate information to be provided to clients & requirements identified and met. Effective dealing with customer concerns/complaints & resolving all matters efficiently.

- _Refunds:_


Customer Refunds to be reimbursed within our Terms & Conditions & weekly refund report send to Finance Department for processing and record keeping.

- _Vouchers_**:

Ensuring clients are informed of the vouchers instead of refunds & approved accordingly based on Terms & Conditions.

Responsible for activating & testing vouchers & editing the information on design (includes proper record keeping of all vouchers issued).

- _Bookings_**:

- _Business:_

Team Building/School Outing Business:
Follow up and securing bookings. Ensure invoicing is correct/accurate and balance on systems.

- _Salespeople:_

Lead revenue (separate from the Bookings office leads) monitor and inform HR on commissions payable.

ADMIN SUPPORT
- _Payments and deposits_**:

Follow up and ensure payments and deposits are received prior to the booking dates. This also includes follow up on outstanding payments & daily deposit checks recorded.

- _Monthly Reporting_**:

Departmental reporting to the CEO and tracking of revenue and booking conversions in the form of a Monthly Report.

PARK SUPPORT _
(TuriTop & Lightspeed)_

  • Calendar Updates:_
  • Responsible for adding/blocking courses/dates in line with public & school holidays, summer & winter time slots & ensure all time slots display as per the rule. This include ensuring that all calendars are set in advance & tested for accuracy in dates and pricing.
  • Services:_
  • Adding new parks/services applicable. Ensuring information is sent and communicated on park rules & added to
    TuriTop calendars for park launch.
  • Occasional addition and removal of staff to assist when the HR Manager is unavailable to action.
  • Adding of new buttons on
    Lightspeed for course offerings, merchandise, promotions & updating the parks where applicable. Ensuring % & rand value accuracy when loading the codes in the backoffice. Removal of the buttons when campaigns/promos come to an end. This also includes updating a promo list on a regular basis with all specials & promotions active from time to time.

CONSULTANT SUPPORT:

  • Customer Service Consultants:_
  • This includes all staff related matters time keeping, staff training, assisting with recruitment, instruction & proper communication on campaigns, phone extension management rotation, and salespeople lead incentive submission.
  • Managing and distributing
    Fresh Desk tickets fairly amongst the consultants, monitoring conversion rates & daily resolution times.

MARKETING SUPPORT

  • Close working relationship with the sales and marketing manager for concise information/insight on specials & updating consultants/parks on changes & launch/expiry/validity dates. Voucher/s & bulk voucher issues for campaigns, promo codes loaded & effective communication support provided to all consultants & park managers.
  • Departmental Sales and Marketing Efforts.
  • Assisting with site visits where needed & arranging video shoots for trade exchanges.
  • Ensure all information are monitored and verified for accuracy.

Own Reliable transport is a must.

Qualifications & Experience:

  • Matric
  • Relevant tertiary qualification
The role is based in
The Reeds - Centurion, at Acrobranch Head Quarters.

Working hours are typically:

Mon - Fri: 08h00 am - 17h00 pm


You will be required to step in at last minutes notice to cover for a consultant that might have an emergency and cannot make it to work over a weekend, all to ensure the smooth running of the department.


Job Types:
Full-time, Permanent

Pay:
R13, R14,000.00 per month
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