E-commerce Manager

2 weeks ago


Cape Town, Western Cape, South Africa Wellness Warehouse Full time

Areas of Responsibility:


As the Ecommerce Manager, you will be responsible for overseeing the daily operations of the online business and coordinate with cross-functional teams to ensure efficient ecommerce operations.

Customer Experience

Timeous order fulfilment

Optimised courier/shipping logistics

Support the Customer Service team with customer queries and complaints

Risk Management

Effective stock control and stock management

Ensure compliance with all applicable laws and regulations related to e-commerce operations

Report on ecommerce metrics and identify areas for improvement

Lead, develop and retain team members

Performance development culture and team effectiveness

Leading, developing and coaching the team

Basic IR

Job Specifications

Internal

Minimum 5 years Wellness Warehouse managerial experience

Proficiency in stock management, cost control and cost management

Completion of all required Wellness Foundation Training + Wellness Managerial training

Exceptional problem-solving abilities

Fully computer literate

Strong written and verbal communication skills

Ability and willingness to work weekends and extended hours when required

Own transport essential

External

Grade 12

Minimum 5 years ecommerce operations experience

Expertise in logistics and fulfilment

Proficiency in stock management, cost control and cost management

Experience with ecommerce platforms

Exceptional problem-solving abilities

A genuine interest in health and wellness - brand ambassadors

Fully computer literate

Strong written and verbal communication skills

Ability and willingness to work weekends and extended hours when required

Own transport essential

Functional Competencies Required

People Management

Selling Skills

Numeracy & Literacy

Decision Making

Job Type:
Permanent

Pay:
R20 000,00 - R30 000,00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Education:

  • Certificate (required)

Experience:

People Management: 5 years (required)
Ecommerce Operations: 5 years (required)
Stock Management: 3 years (required)

Application Deadline: 2024/06/17
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