Guest House Supervisor

2 weeks ago


Cape Town, Western Cape, South Africa HotelJobs Full time
Village N Life is a leading Tourism and Hospitality company. Our company owns and manages various luxury hotels and self-catering apartments.

Village N Life focuses on growing their employees through amazing staff programs and incentives.


We require a guesthouse supervisor for one of our self-catering blocks based in De Waterkant to join our established team.


Requirements:

  • Grade 1
  • Hospitality qualification (advantageous)
  • Previous experience in the same or similar position
  • Familiar with duties and procedures in the selfcatering apartments and/ or Airbnb

Duties:

  • Ensure all bookings are prepared prior to check ins
  • Ensure that customer needs and desires are met
  • Ensure that lobby area is tidy and presentable
  • Provide helpful and inviting environment for guests
  • Introduce and maintain the most efficient checkin/out procedures on Opera & WhatsApp
  • Ensure credit control procedures are strictly adhered to
  • To ensure that accounts are balanced daily
  • Manage the arrival and departures for the day
  • Ensure that inspection is conducted prior to the arrivals of guests
  • Ensure that exit inspections are done per department
  • Minor maintenance experience
  • Shifts are 2pm 11pm

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