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Guest Services Executive

3 months ago

Cape Town, Western Cape, South Africa Alchemy Global Talent Solutions Full time

Job Details:

Posted:

  • 25th July, 2023
    Sector:
  • Corporate Housing

  • Location:
  • Cape Town, South Africa

  • Job Ref:

Salary:

  • CompetitiveWe are working with a leading global hospitality provider who require a Guest Services Executive.

Responsibilities:

  • Work with other Guest Services Executive to create, maintain, and deliver guest services monthly report to management
  • Adopt the internal communication program used to create open liaison with corporate housing guests
  • Assist Account Managers with any general tasks (such as hotel searches and accommodation bookings)
  • Resolve reported client and guest maintenance and/or service issues as required
  • Identify areas for process improvement, develop and share ideas for all stakeholders and implement new ideas
  • Send out accommodation extension requests and move out instructions
  • Upload new property information (descriptions and photos) to the internal database upon request from the Account Managers

Experience & Qualifications:

  • Excellent customer services skills with the ability to problemsolve
  • Guest Services experience is preferred
  • Ability to thrive in a fastpaced environment and ability to stay calm under pressure
  • Excellent IT skills across MS suite including Word and Excel
  • Broad vocabulary within excellent written and spoken English