Concierge (Guest Relations)

2 weeks ago

Cape Town, Western Cape, South Africa Tanya Serra Full time
Job Posted: 06-Jan-2023

  • Location: Cape Town
5* Luxury Hotel seeks a Guest Relations/ Concierge to join this world class Hotel.

  • Gather, summarize, and provide information to guests about the property and the surrounding areas. The hotel concierge is expected to be an
    EXPERT of the local area.
  • Answer telephonic calls and assist guests with special requests, questions, or concerns.
  • Designing guests itineraries according to a 5 star standard by going over and beyond what is expected of you to ensure every guest feels valued and that their expectations are exceeded.
  • Ability to think of the "box". Guests will require your assistance in curating their stay in Cape Town. They will rely on your expertise and experience to ensure their stay is nothing short of amazing.
  • Being an efficient link between the guests and other departments of the hotel. Contact appropriate individuals or departments (e.g., Food and Beverage department, Reservations and Housekeeping) as necessary to resolve guest requests or enquiries.
  • Advise and assist guests in booking recommended restaurants, tours, activities, shopping locations, galleries, kids activities, rainy day activities, walking tours, private tours, scheduled tours, luxury transfers and vehicles as well as unique experiences.
  • Assist the Head Concierge in curating specific tours to enhance guest experiences making the hotel unique in providing "a little more".
  • Every Concierge member will have the responsibility of a designated portfolio in order to ensure every aspect of Cape Town is covered and templates are created to provide exceptional service.
  • Recording guest feedback on tours and restaurants in Cape Town to ensure all recommended restaurants and tours are within a 5 star requirement.
  • Concierge needs to be able to think on their feet. Guests will have read up and have been recommended certain restaurants, tours and activities in Cape Town. You will therefore need to provide immediate feedback when presented when an inquiry.
  • Develop and maintain relationships with suppliers and restaurants in order to facilitate and exceed guest expectations.
  • Maintaining relationships are also required in order to arrange Educational's and attend site inspections so that all Front of House members are able to recommend from firsthand experience.
  • Maintain good relationships with other Concierge members in Cape Town so that the ultimate goal is to serve the tourism industry and promote Cape Town as the destination to visit when coming to South Africa.

SKILLS, EDUCATION, and QUALIFICATION REQUIREMENTS

  • Grade 12 or equivalent.
  • A Hospitality Management qualification is a strong recommendation.
  • Experience in the Front of House department of the hospitality industry, specifically in Concierge or Guest Relations.
  • Experienced in Property Management Systems, i.e. Fidelio Opera, MS word, Excel, Outlook and Powerpoint.
  • Developing and nurturing interpersonal relationships (with guests, suppliers and colleagues).
  • Demonstrates proficiency in English (Verbal, Written, Reading), excellent written and verbal communication with people on all levels.
  • Conversational proficiency on another language is a recommendation.
  • Excellent organizational and planning skills.
  • Have the ability to work under pressure.
  • Welcoming Attitude and a Good Sense of Humour
  • Enthusiastic
  • Enjoy anticipating and exceeding guest expectations.
Experience as a Guest Relations, Duty Manager or Concierge

  • Job Title
  • Concierge (Guest Relations)
  • Employer Type
  • Employer Type
-> Hotels

  • Job Type
  • Job Classification > Reception/Concierge
  • FT/PT
  • Job Type
-> Full-time

  • Province
  • Location > Western Cape
  • Town/City
  • Cape Town
  • Salary Type
  • Monthly
  • Salary
  • R17 000
  • Start Date
  • As soon as
  • Redirect me to

  • Concierge

    2 weeks ago

    Cape Town, Western Cape, South Africa Kerzner International Resorts Full time

    Concierge(6506)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at...

  • Guest Relations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Guest Relations Manager- ** ABOVE POSITION RELATED EXPERIENCE IN A 4/5 ESTABLISHMENT**: Managing Guest Relations Officers as well as Porters & Concierge Managing all Guest relations administration, follow up, feedback, and initiatives Keeping every department informed as to which guests are coming, staying and leaving and special requests. Managing group...

  • Head Concierge

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    About Soughted: At Soughted, we are dedicated to delivering exceptional service and providing a memorable guest experience. We prioritize our guests, property owners, and our collaborative team. If you are passionate about hospitality and have extensive guest liaison experience, we invite you to join our Concierge team.As a Concierge at Soughted, you will...

  • Junior Concierge

    2 weeks ago

    Cape Town, Western Cape, South Africa One&Only Cape Town Full time

    Junior Concierge(11649)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests'...

  • Concierge

    2 weeks ago

    Cape Town, Western Cape, South Africa FAIRMONT Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Head Concierge

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Kendrick Recruitment is searching for a Head Concierge to lead and manage a dynamic team in a prestigious Cape Town luxury hotel.As the Head Concierge, your role is pivotal in ensuring the delivery of top-tier guest services in a 5-star setting.Minimum Qualifications: 3 years of 5* Hotel concierge experience. Supervisory or team leader experience....

  • Guest Relations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    ITC Hospitality Group, a 4 & 5-star corporate and leisure accommodation specialist based in Cape Town, is seeking to employ an outgoing and energetic brand ambassador to the role of Guest Relations Manager (GRM).Job Title: Guest Relations ManagerResponsible to: Operations DirectorSalary: Based on qualifications and experienceMinimum qualification...

  • Guest Relations Officer

    2 weeks ago

    Cape Town, Western Cape, South Africa Tanya Serra Full time

    Job Posted: 09-Jan-2023 Location: Cape Town A 5* Lodge & Spa is looking for a Guest Relations Officer who will be responsible for ensuring that the guests experience from arrival to departure is seamless in accordance with all policies and procedures. The Guest Relations Officer serves the needs of our guests and assisting fellow colleagues of different...

  • Guest Services/concierge Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Belmond Full time

    Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Guest Services...

  • German Speaking Concierge

    2 weeks ago

    Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full time

    German Speaking Concierge - Travel / Tourism IndustryCape TownMarket-Related SalaryJoin our Sales Support Team as a German Concierge Specialist for our thriving tour operator business in Cape Town. Play a crucial role by shaping our travel offerings and being the main contact for consultants, helping guests with reservations and special requests. Your broad...

  • German Speaking Concierge

    2 weeks ago

    Cape Town, Western Cape, South Africa RMV Solutions Recruitment Full time

    German Speaking Concierge Cape Town Travel / Tourism IndustryMarket-Related Salary We are seeking an experienced and dynamic individual to join our Sales Support Team as a German Concierge Specialist for our thriving tour operator business. Your role will involve shaping our travel offerings and serving as the primary contact for consultants, assisting...

  • German Speaking Concierge

    2 weeks ago

    Cape Town, Western Cape, South Africa RMV Solutions Recruitment Full time

    German Speaking Concierge - Cape Town Travel / Tourism IndustryMarket-Related Salary We are seeking an experienced and dynamic individual to join our Sales Support Team as a German Concierge Specialist for our thriving tour operator business. Your role will involve shaping our travel offerings and serving as the primary contact for consultants, assisting...

  • Assistant Concierge The Silo Hotel

    2 weeks ago

    Cape Town, Western Cape, South Africa The Royal Portfolio Full time

    The Silo Hotel's Assistant Concierge demonstrates the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. They form strong and lasting relationships with guests and provide information about additional hotel services. The Assistant Concierge is responsible...

  • Concierge Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Pepperclub Hotel & Spa Full time

    Concierge Consultant will be responsible for making guests feel at home and to ensure a memorable and genuine experience. You will organize, coordinate, and implements various services and programs and acts as an information source to all our guests.Requirements: Proven working experience as Guest Relations Consultant Working experience in hospitality...

  • French Concierge Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Believe Resourcing Full time

    French Concierge Specialist Woodstock, Cape Town, South Africa**Permanent, Full Time Position**About our client: Our Client isn't just any safari company - they're the ones you turn to when you want a truly exceptional adventure. Since 2004, they've been crafting luxury safaris across Southern Africa, East Africa, and the Indian Ocean Islands, earning them...

  • English Concierge Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Rhino Africa Full time

    English Concierge Specialist Rhino Africa is the World's Most Awarded Safari Company and has been planning tailor-made luxury safaris to Southern Africa, East Africa and the Indian Ocean Islands since 2004. We've welcomed over 200,000 delighted guests from all across the globe, and reaped many awards along the way too. But it's not all thrills and frills,...

  • German Speaking Concierge

    4 days ago

    Cape Town, Western Cape, South Africa RMV SOLUTIONS PTY LTD Full time

    We are seeking an experienced and dynamic individual to join our Sales Support Team as a German Concierge Specialist for our thriving tour operator business. Your role will involve shaping our travel offerings and serving as the primary contact for consultants, assisting guests with reservations and special requests. Your diverse expertise in operations,...

  • French Concierge Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Rhino Africa Full time

    Rhino Africa is the World's Most Awarded Safari Company and has been planning tailor-made luxury safaris to Southern Africa, East Africa and the Indian Ocean Islands since 2004. We've welcomed over 200,000 delighted guests from all across the globe, and reaped many awards along the way too.But it's not all thrills and frills, as we're big on making a lasting...

  • Guest Relations

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***The Guest Relations Expert assists the Guest Relations Supervisor with all aspects of the department...

  • Vacancies Cape Town – Guest Relations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Sun International Full time

    Job Description:Reporting to the Front Office Manager, the successful incumbent will be responsible to oversee all facets of the guest experience in the Hotel as well as manage and monitor the day to day operations and activities of all employees in Guest Services, Concierge/Porters and the Transport department. The incumbent is also responsible to ensure...