Wfm Analyst

Position: Manager - WFM (BPO)Location: South AfricaEmployment type: PermanentJob type: Full timeMain Responsibilities Supervising other WFM Creation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experience Realtime monitoring & reporting of Schedule deviations...

Title: Planning ManagerDepartment:WFMReports to: WFM DirectorLocation:SAContract Type: PermanentGrade:ManagerJob Overview- the day to day delivery of accurate Contact Forecasting, FTE Requirements and Scheduling short, mid and long range- leading a team of analysts- independent management of client relationships- supporting WFM Director with reporting of...

Job descriptionTitle: Planning ManagerDepartment:WFMReports to: WFM DirectorLocation:SAContract Type: PermanentGrade:ManagerJob Overview- the day to day delivery of accurate Contact Forecasting, FTE Requirements and Scheduling short, mid and long range- leading a team of analysts- independent management of client relationships- supporting WFM Director with...

Job descriptionPosition : Assistant Manager Real Time Analyst (WFM)Location: Cape TownMain ResponsibilitiesCreation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experienceReal-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late...

‎We are looking for an experienced WFM Planning and Forecasting Analyst to support the continued growth and expansion of FoundeverTM Cape Town THE MISSIONThe mission of the Planner/Forecaster is to create future demand (requirements) and ensure there is adequate supply (staffing) to meet the same. ABOUT THE JOBWorkforce planners help organizations balance...

We are looking for an excellent Real Time Analyst.Description Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals Completes rootcause analysis to determine and...

As a Real Time Planning Analyst your role will be to provide operational forecasts, schedules, effective training plans, and best commercial fit planning activity to agreed company standards and timescales, ensuring cost-effective use of resources against planned volumes whilst considering the work/life balance of our agents. This role is intended to produce...

About our Client:Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others.Why should you choose our Client?Joining them means surrounding yourself with some of the smartest and brightest people in the industry. Employees experience unlimited...

MI Analyst role: Conduct Quality data analysis and generate reports using internal databases Assist Operations team with performance management Provides analysis for process improvement Prepare reports for Business Reviews to internal stakeholders and clients on a Program Monthly Ops interaction for metric calibration Conduct impact analysis of any proposed...

Position Description:An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment. Key performance areas will be: Provide scheduling and forecasting solution that...

ResponsibilitiesCreation & management of schedules for different projects to ensure that we have the right resources at the right times for optimal delivery of customer experienceReal-time monitoring & reporting of Schedule deviations like breaks, absenteeism, late login, early logout and other schedule non-adherenceCoordinate with outsourced sites on SL...

The primary responsibilities of a Workforce Management (WFM) Planner includes:Management of multiple accounts/sites end to end planning Developing and maintaining accurate forecasting and capacity planning models to ensure efficient and effective staffing levels Monitoring call center metrics to identify opportunities for improvement in staff utilization,...

Real Time Analyst (Workforce Management), AWS Customer ServiceAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and...

Company DescriptionPeople, passion and purpose- those are our core values at P3, a company located at the V & A Waterfront. We are seeking experienced team managers for our Outbound Call Centre with a passion for sales. This is a unique and exciting opportunity in a rapidly growing organization. So if you are an ambitious and passionate individual with...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

Working Hours: NightshiftAs a Real Time Analyst your role is intended to support the Operations in delivering to the staffing plans that are agreed internally and externally with our Clients.Duties & Responsibilities Monitor and manage contact centre demand across all campaigns on a daily basis. Balancing activities / staffing to ensure that service levels...

We are seeking a highly organized and detail-oriented Workforce Manager toefficiency, ensuring adequate staffing levels, and maintaining operational excellence through.effective scheduling and real-time monitoring.Responsibilities Assist in recruiting, hiring, training, and managing workforce analysts across all sites andmanage the team for optimal...

Job Summary / OverviewThe role is to support the continued growth of the HR Admin department and its functions. The core function will be to support HR in administrative functions and Ad Hoc HR related tasks.Main Responsibilities (but not limited to) Staff Filing Facilitation of all documentation relating to the onboarding of new employees Attending to all...

As a Workforce Manager your role will be to develop and lead a high performing planning team that supports and drives the operational teams of all clients within to deliver market-leading contractual serviceTo optimise call delivery and workflow across the 16-week planning window for all clients within, balancing service and recovery actions to deliver the...

A bit more about the Opportunity:What Your Day-to-Day will Look Like:Coordinates recovery caused by business continuity issues. You must be comfortable in a position affording visibility and interface with senior management ability to foster strong relationships with staff and all internal and external stakeholders. You must monitor operation's frontline...