![ABC Worldwide](https://contents.bebee.com/companies/za/abc-worldwide/avatar-pM2m8.png)
Real Time Analyst/ Administrator
2 weeks ago
Description
- Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre
- Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals
- Completes rootcause analysis to determine and quantify reasons for planned variance and recommends changes to enhance accuracy and effectiveness
- Responds to escalated issues and adhoc requests
- Exception management on WFM tool along with real time management of all queues.
- Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
Qualifications/Education and other skills requirement -
- Graduate
- Call centre experience, RTA role Preferential
- Basic understanding of workforce management/Shrinkage/Avaya/WFM tool concepts.
- Ability to prioritize workload, meet deadlines and perform multiple tasks
- Excellent communication skills
- Good mathematical, Logical and analytical skills
- Problem solving attitude and attention to detail.
- Quick learner, positive attitude
- Good excel skills
Desired Skills
-
Excellent/advanced excel skills:
- Exposure to WFM Tools
Company Description
American multinational professional services company mainly involved in the operations management and analytics. Offers insurance, banking, financial services, utilities, healthcare, travel, transportation and logistics services.
-
Real Time Analyst/real Time Administrator
2 weeks ago
Cape Town, Western Cape, South Africa Careerbox Full timeWorking Hours: NightshiftAs a Real Time Analyst your role is intended to support the Operations in delivering to the staffing plans that are agreed internally and externally with our Clients.Duties & Responsibilities Monitor and manage contact centre demand across all campaigns on a daily basis. Balancing activities / staffing to ensure that service levels...
-
Real Time Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Webhelp Full timeJob Advert Reimagine your career**If you have a critical eye for detail and have stellar organization skills then you could fit right in as a Real Time Analyst at Concentrix + Webhelp working in our in our vibrant Claremont office.With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being...
-
Real Time Planning Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Careerbox CCI Full timeAs a Real Time Planning Analyst your role will be to provide operational forecasts, schedules, effective training plans, and best commercial fit planning activity to agreed company standards and timescales, ensuring cost-effective use of resources against planned volumes whilst considering the work/life balance of our agents. This role is intended to produce...
-
Real Time Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Amazon Full timeReal Time Analyst (Workforce Management), AWS Customer ServiceAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and...
-
Real Time Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Santam Full timeWho are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...
-
Real-time Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Believe Resourcing Full timeAbout our Client:Our client is a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others.Why should you choose our Client?Joining them means surrounding yourself with some of the smartest and brightest people in the industry. Employees experience unlimited...
-
Real Time Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....
-
Real Time Administrator
2 weeks ago
Cape Town, Western Cape, South Africa FirstRand Full timeAbout us, purpose, experience and qualificationsabout us:- make a promise- be deeply invested- value our differences- build trust, not territory- have courage- always do the right thingpurpose: To identify and track real time performance and communicate any deviations to business and update the system to align to processes and proceduresexperience and...
-
Real Time Administrator
2 weeks ago
Cape Town, Western Cape, South Africa FirstRand Full timeJob DescriptionTo identify and track real time performance and communicate any deviations to business and update the system to align to processes and procedures Generate the necessary ad hoc and compliance reports. Administer and capture exception codes for schedules. Escalate system problems when and if necessary as per the procedure. Investigate,...
-
Real Time Administrator
2 weeks ago
Cape Town, Western Cape, South Africa Firstrand Bank Limited Full timeTo identify and track real time performance and communicate any deviations to business and update the system to align to processes and proceduresGenerate the necessary ad hoc and compliance reports.Administer and capture exception codes for schedules.Escalate system problems when and if necessary as per the procedure.Investigate, administer and process...
-
Real Time Administrator
2 weeks ago
Cape Town, Western Cape, South Africa FirstRand Bank Limited Full timeDescription To identify and track real time performance and communicate any deviations to business and update the system to align to processes and procedures Generate the necessary ad hoc and compliance reports. Administer and capture exception codes for schedules. Escalate system problems when and if necessary as per the procedure. Investigate,...
-
Workforce Management Real Time Analyst
2 weeks ago
Cape Town, Western Cape, South Africa P3 People Full timeCompany DescriptionPeople, passion and purpose- those are our core values at P3, a company located at the V & A Waterfront. We are seeking experienced team managers for our Outbound Call Centre with a passion for sales. This is a unique and exciting opportunity in a rapidly growing organization. So if you are an ambitious and passionate individual with...
-
Real Time Manager, Aws Customer Service
2 weeks ago
Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full timeA bachelor's degree in an analytical or business field, or comparable business experience with some technical background. - 5+ years' of overall experience in a consumer-facing or service organization - 3+ years of experience in a large scale operations planning or supply chain teams - Experience in building and managing capacity/labor/inventory plans for...
-
Real Estate Administrator
2 weeks ago
Cape Town, Western Cape, South Africa Smartworks Service Full timeReal Estate AdministratorAre you ready to kick start your career in real estate by connecting with warm, motivated homeowners eager to sell?As a Real Estate Administrator, your role is pivotal in initiating the journey of turning their property into a lucrative asset. You'll be the first point of contact for individuals who have expressed interest in selling...
-
Part-time Real Estate Instructor
2 weeks ago
Cape Town, Western Cape, South Africa Colibri Group Full timeAt Colibri Group, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community.Position OverviewWe are currently seeking part-time Real Estate Instructors to instruct livestream courses for Colibri Real...
-
Real Time Analyst
2 weeks ago
Cape Town, Western Cape, South Africa ABC Worldwide (Pty) Ltd Full timeBasic Functions Monitors the queue realtime and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. Generates schedules accordingly to meet the business requirements enabling superior customer service Adjusts the schedules accordingly based on the actual scenarios and provide...
-
Investment Analyst: Real Estate
2 weeks ago
Cape Town, Western Cape, South Africa Futuregrowth Full timeFUTUREGROWTH ASSET MANAGEMENT IS RECRUITINGWe have an exciting opportunity available for an Investment Analyst in our Real Estate &Agriculture team. Futuregrowth is also committed to transformation. A strong preference will be given to _Investment AnalystAre you passionate about Real Estate and Agriculture and getting involved in managingdirect real assets....
-
Real Estate Finance Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Silver Oak Capital Full timeLondon-based Debt Advisory firm looking for a local graduate trainee to work alongside the Managing Director involved in all aspects of running the business.Excellent opportunity to gain first hand experience and exposure to the UK and European Real Estate lending market.You will learn about arranging mortgages and other loans for prospective borrowers...
-
Senior Business Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Communicate Recruitment Full timeJob Description:As our clients Senior Business Analyst, you'll be the Sherlock Holmes of their organization, diving deep into data, connecting the dots, and uncovering insights that will help shape their strategic decisions. You'll be the master of spreadsheets, the guru of trend analysis, and the wizard of forecastingSkills & Experience: 5-7 years...
-
Business Analyst
2 weeks ago
Cape Town, Western Cape, South Africa Plus1X Solutions (Pty) Ltd Full timeAre you a skilled Business Analyst looking for your next challenge in the software development world? Look no further We're seeking an enthusiastic Intermediate Business Analyst to join our innovative team.As an Intermediate Business Analyst, you'll play a vital role in bridging the gap between our clients and development teams. Your keen eye for detail and...