Real-time Analyst

Job Advert Reimagine your career**If you have a critical eye for detail and have stellar organization skills then you could fit right in as a Real Time Analyst at Concentrix + Webhelp working in our in our vibrant Claremont office.With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being...

As a Real Time Planning Analyst your role will be to provide operational forecasts, schedules, effective training plans, and best commercial fit planning activity to agreed company standards and timescales, ensuring cost-effective use of resources against planned volumes whilst considering the work/life balance of our agents. This role is intended to produce...

Working Hours: NightshiftAs a Real Time Analyst your role is intended to support the Operations in delivering to the staffing plans that are agreed internally and externally with our Clients.Duties & Responsibilities Monitor and manage contact centre demand across all campaigns on a daily basis. Balancing activities / staffing to ensure that service levels...

Real Time Analyst (Workforce Management), AWS Customer ServiceAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and...

Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

We are looking for an excellent Real Time Analyst.Description Utilising Excel to analyse Workflow data to assist with efficiency within the Contact centre Runs and analyses reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals Completes rootcause analysis to determine and...

Company DescriptionPeople, passion and purpose- those are our core values at P3, a company located at the V & A Waterfront. We are seeking experienced team managers for our Outbound Call Centre with a passion for sales. This is a unique and exciting opportunity in a rapidly growing organization. So if you are an ambitious and passionate individual with...

A bachelor's degree in an analytical or business field, or comparable business experience with some technical background. - 5+ years' of overall experience in a consumer-facing or service organization - 3+ years of experience in a large scale operations planning or supply chain teams - Experience in building and managing capacity/labor/inventory plans for...

Basic Functions Monitors the queue realtime and analyzing data across different measures such as service levels or staffing interval requirements to implement Rules of engagement. Generates schedules accordingly to meet the business requirements enabling superior customer service Adjusts the schedules accordingly based on the actual scenarios and provide...

FUTUREGROWTH ASSET MANAGEMENT IS RECRUITINGWe have an exciting opportunity available for an Investment Analyst in our Real Estate &Agriculture team. Futuregrowth is also committed to transformation. A strong preference will be given to _Investment AnalystAre you passionate about Real Estate and Agriculture and getting involved in managingdirect real assets....

London-based Debt Advisory firm looking for a local graduate trainee to work alongside the Managing Director involved in all aspects of running the business.Excellent opportunity to gain first hand experience and exposure to the UK and European Real Estate lending market.You will learn about arranging mortgages and other loans for prospective borrowers...

Are you a skilled Business Analyst looking for your next challenge in the software development world? Look no further We're seeking an enthusiastic Intermediate Business Analyst to join our innovative team.As an Intermediate Business Analyst, you'll play a vital role in bridging the gap between our clients and development teams. Your keen eye for detail and...

Job title: WFM - Real Time AnalystDepartment - Workforce ManagementLocation - Cape TownReports to - Workforce ManagerJob PurposeResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work...

MRI Software is currently looking for a Software Support Analyst, with experience of Oracle PL/SQL.We are looking for an individual that is eager to get experience within a corporate software company. The opportunity is within our Support Services team based in the City of London, as a Support Analyst that provides help desk services to a whole range of MRI...

Job Description:As our clients Senior Business Analyst, you'll be the Sherlock Holmes of their organization, diving deep into data, connecting the dots, and uncovering insights that will help shape their strategic decisions. You'll be the master of spreadsheets, the guru of trend analysis, and the wizard of forecastingSkills & Experience: 5-7 years...

Job Description:As our clients Senior Business Analyst, you'll be the Sherlock Holmes of their organization, diving deep into data, connecting the dots, and uncovering insights that will help shape their strategic decisions.You'll be the master of spreadsheets, the guru of trend analysis, and the wizard of forecastingSkills & Experience: 5-7 years experience...

A bit more about the Opportunity:What Your Day-to-Day Will Look Like:The purpose of the role will be to manage the call volume, daily attendance and optimize break schedules, and ensure the correct skill sets are assigned to relevant staff. You will have experience in running the daily operation of real-time, demonstrating knowledge of performance daily, as...

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and...

Case records required:Bachelor's degree in Business Administration, Finance, or a related fieldProven experience as a Business Analyst, with a focus on data-driven analysisStrong knowledge of business analysis methodologies and toolsExcellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all...