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Ict Manager
3 months ago
- (Market related, Negotiable)
Recruitng for a ICT Manager with Contact Center experience.
5+ years of experience in Contact Centre management.
Solid track record of driving complex projects with many stakeholders to success.
Customer services experience.
Total Quality Management Experience / ISO9001
Experience in Agile working environments.
Experience in query handling processes
Experience in workforce planning
Experience in implementing quality frameworks.
Strong ability to think strategically and commercially about products and features,
Good stakeholder communication and management skills.
Works well with cross-functional teams.
Experience in working with contact centre IT solutions
Problem-solving, critical thinking, and analytical experience
Curious, structured thinker, strong communicator
Highly productive and motivated by solving hard problems.
Coordinate with engineering managers, designers, and product managers from other squads during collaborative missions
Optimize the way your team's discovery, definition, prioritization, and planning processes work.
Ensure stakeholders are engaged in decisions and informed about progress and results effectively and at the right times.
- For more information please contact:
- Rejoyce Ndlovu
