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Customer Service Engineer

2 months ago

Cape Town, Western Cape, South Africa Persona Staff Full time
Job Description

**Job Title:** Onsite Customer Support Technician

**Job Summary:** We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Persona Staff. As an Onsite Customer Support Technician, you will be responsible for providing technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Technical Support: Provide on-site technical support to our clients, including creation, assignment, resolution, and closure of support tickets.
  • Areas of Support: Windows Desktop Support, Basic Microsoft Server Support, Basic Network Support, Basic PBX Solution Support, Microsoft 365 Management, and Data Management.
  • Documentation: Maintain all ICT-related information in a documented format.
  • Processes: Monitor current ICT processes to ensure their relevance and up-to-date status, and assess customer environments to identify opportunities for improvement.
  • Customer Interaction: Direct engagement with our clients to address their queries and concerns, and traveling between sites as needed for support.
  • Professionalism: Adhere to corporate standards of professionalism.
  • Language: Have a good grasp of the English language.

Work Conditions:

  • Onsite presence at client locations.
  • May require occasional travel between multiple sites.