ICT Support Specialist

7 hours ago

Cape Town, Western Cape, South Africa RMV Solution Full time
About the Company

RMV Solution is a leading innovator and preferred independent supplier of telecommunications solutions, recognized globally for its sophisticated solutions to national governments and law enforcement agencies in the fight against cross-border and international crime.

Job Overview

The company commissions and supports complex systems worldwide 24/7, seeking an ICT Support Technician to join the IT Department based in Stellenbosch, South Africa.

Key Responsibilities
  • Provide technical support via in-person, telephone, and email for all ICT servers, hardware, software, and associated peripherals.
  • Troubleshoot software, hardware, WIFI/VPN connectivity, and printer peripherals.
  • Document and monitor support requests within the IT Support Ticket system for tracking and analysis.
  • Proactively update users on the progress of support calls and procurement requests.
  • Monitor the company's Systems Health locally and remotely for continuity.
  • Track ICT user hardware and software assets.
  • Support general IT infrastructure and maintenance of the company Network Infrastructure, including troubleshooting and access control systems management.
  • Coordinate response and callouts, manage fire safety systems, and assist with system testing and commissioning.
Education and Experience
  • A 3-year tertiary qualification from a reputable institution.
  • Certifications like A+, N+, MCSE, Cisco CCNA, RHSE are preferred.
  • Minimum of 3-5 years of relevant experience.
Skills/Experience/Competencies & Technologies
  • Proficiency in Microsoft Office Suite, Exchange Server, WSUS, AD, and various technologies.
  • Experience in installing and troubleshooting OS like Windows 10, Mac, and server applications.
  • Knowledge of routing, switching, IP addressing, FW rules, network cabling, and monitoring software.
  • Familiarity with virtualization, network switch administration, video conferencing, and scripting skills.
  • Ability to travel internationally and handle telephonic and onsite support effectively.
Personal Attributes
  • Strong analytical and problem-solving skills.
  • Team player with excellent communication skills and self-management abilities.
  • Continuous upskilling mindset with a proactive and adaptable attitude.
  • Ability to balance work and personal life effectively.
What We Offer
  • Competitive remuneration.
  • Personal and career development opportunities.
  • Exposure to cutting-edge technologies.
  • Positive work environment.
  • Enjoy excellent coffee.

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