![Rainbow Recruitment](https://media.trabajo.org/img/noimg.jpg)
Customer Service Clerk
2 weeks ago
Job Advert Summary:
To ensure that orders are planned, and the correct feed is delivered at the right time and ensure administration related to sales is up to date.
Minimum Requirements:
Grade 12 preferably experience in Logistics or Planning Management.
2 years' experience within the similar manufacturing or planning environment.
Duties and Responsibilities:
Customer Services Management
Maintains relationship with customer by providing customer with information regarding orders and deliveries.
Provides product prices and list of suppliers to customer.
Refer customer to Technical Advisor for technical queries.
Obtain prescriptions from Vets for feed that requires medication.
Facilitate the maintenance, renewal and updates of prescriptions required for customers in feed medication.
Delivery Scheduling
Managing delivery times to best suit the customer.
Liaise and notify Unitrans of new customers site inspection purposes.
Update the delivery board, to ensure optimal utilization and planning of delivery vehicles.
Liaises with transport service provider timeously regarding changes to delivery scheduling.
Communicates with transport service provider on a constant basis on turnaround times and delivery delays and notify the customers accordingly.
Production Planning
Checks that meal, pellet and crumble ton orders are not higher than the factory capacity and rearranges orders for the day if orders exceed factory capacity.
Receives Rainbow cycle and plans feed required to be produced and delivered in order of youngest to oldest bird as per the prescribed procedure.
Administration
Capture farm bin stocks onto Mtech, ensuring that correct feed codes are assigned for feed requirement projections for planning purposes.
Compare manual lists of feed projections with Mtech to ensure that the Mtech system is running correctly and that the correct amounts are being planned for production.
Collect GRV's for when feed is returned and attached all supporting document to recount the exact occurrence and return stock on SAP.
Export Feed Loading out programme to the weighbridge daily to ensure the weighbridge is operating on the same data as logistics and the accurate plan is being followed.
Assign feeds codes to every Rainbow chicken house to ensure that the correct feed is produced and delivered. Capturing of loads onto MTECH as well as capturing selling prices Oracle.
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