Customer Experience Ambassador

2 weeks ago


Pretoria, Gauteng, South Africa Customer Loyalty Consultants (Pty) Ltd Full time

Gauteng, Tshwane (Pretoria)**
About CLC: At CLC, we pride ourselves on delivering exceptional customer service and providing top-notch solutions to our clients. As part of our brand promise, we are committed to ensuring that every interaction with our customers is positive and memorable.

Main Responsibilities:

  • Provide EXCEPTIONAL customer service
  • Answer inbound calls within SLA's.
  • Perform necessary followups and maintain communication with all involved parties.
  • Adhere to company policies and procedures regarding telephony and systems.
  • Manage cases, tasks, notes, and reminders on the Call Centre Application (CCA).
  • Escalate matters when necessary to Team Leaders or Management.
  • Ensure efficient, professional, and timely assistance to all clients and involved parties.
  • Contribute to the effective and smooth operation of the CEC.

Key Areas of Responsibility:

  • Deliver exceptional customer service at all times.
  • Answer inbound calls within specified SLAs.
  • Maintain proper telephone etiquette and corporate greetings.
  • Log cases accurately on the CCA and record detailed notes.
  • Follow up and provide feedback to clients and involved parties.
  • Adhere to company policies regarding temp members and written communication.
  • Upload relevant documents to the CCA's document warehouse.
  • Escalate matters promptly to Team Leaders or Management.
  • Contribute to the effective operation of the CEC through teamwork and adaptability.
  • Perform ad hoc duties assigned by management.

Key Competencies:

  • Strong verbal and written communication skills.
  • Excellent listening skills.
  • Ability to analyze and solve problems.
  • Customer service orientation.
  • Organizational skills and attention to detail.
  • Judgement and adaptability.
  • Ability to work well in a team.
  • Personal drive and resilience and
  • Prior experience in Emergency Assistance environments would be advantageous

For more information please contact:
**Nhlanhla Ntuli

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