Reservations Coordinator
2 weeks ago
G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years.
Our mission is simple:
to change lives through travel. And not just our travelers' either.
Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.
With the demand for travel coming back strong, we are set up and excited for this next chapter in our company's story — and we'd love for you to be a part of it.
Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day.
You'll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.
If all that sounds like your kind of thing, well, we can't wait for you to join us.Title:
Reservations Coordinator
Reports to:
Reservations & Flights Supervisor
About the Role:
To support and be a key member of the G Adventures Reservations team by completing the day-to-day reservations duties throughout the Southern Africa region.
communication skills are key to the success of this role.
What You'll be Doing:
Multi-Brand- Brand and Region Agnostic (may be required to work across multiple regions/brands)- Assist in ensuring the G Adventures brand and other client brands are properly represented throughout the region
Travellers- Accurate completion of all required validations, reservations, last minute request/changes tasks- Ensure systems and tools (e.g. Block Sheet, Validations) are accurate, report any issues to relevant manager- Ensure suppliers understand and follow our required processes- Carry the emergency phone as required in rotation with others
Commercial- Administrative support for the Global Sales and Base Camp Operations teams (answer enquiries, handle tasks as- required etc)- Ensure last minute booking requests and changes are handled and communicated efficiently- Work on special projects as required
Financial- Supporting reservations manager (and others) to negotiate reduced cancellation charges from suppliers- Assist finance department with invoice queries and related tasks
Communication, Customer Service and Emergency Calls
Phones- Answering phones in a prompt, professional and polite manner- Ensuring prompt response times within 24 hours Delegate & monitor inboxes
Working Relationships
Internal Relationships- Reservations, Operations, CEO Management with Africa team- Product and Contracting team- Global Operations team- CEOs- Accounting department- Global Sales team
External Relationships- Operators/Suppliers: request space, support and share information- Customers: Answering questions and attending emergency calls
Required Skills and Experience:
Must Have:
- 3+ years experience in the travel industry Computer skills Highly proficient in English both written and spoken Familiarity with Travel Industry Practices Amadeus GDS experience
Nice to Have:
- Familiarity with Regional Geography
*Applicable based on location*G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
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