Specialist - Cx Daily

2 weeks ago


Johannesburg, Gauteng, South Africa MTN Nigeria Full time
Provide operational reports and data for decision making

  • Provide operational reports on CXO KPIs
  • Improved understanding of customer experience and needs
  • Accurate translation of customer data into business insights
  • Continuous improvement of offerings to consumers
  • Custodian of CX KPI library, ensuring the definition and formulae of KPIs are maintained through the MTN governance process

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