Agreements Administrator

2 weeks ago

Centurion, Gauteng, South Africa Momentum Distribution Services Full time

Introduction
Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is
committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our
understanding of the retail insurance, savings, and investment markets in SA.

Role Purpose
The purpose of the MDS Agreements Administrator role is to coordinate and support the day-to-day operational functioning
within the area of responsibility, by providing administrative assistance. Assist to enable the branch support area to deliver a
professional service to Financial Advisers and other stakeholders within Service Level Agreements and legislative/compliance
requirements

Requirements:

Qualifications:

  • Grade 12/Matric
  • Relevant NQF 7 Businessrelated tertiary level qualification

Experience:

  • 12 years' administration experience (essential).
  • Experience in the MDS Sales environment will be an advantage
Proficient in Afrikaans and English (both written and verbal)

Duties & Responsibilities

Internal Processes:

  • Manage the successful onboarding and off boarding of Sales Roles per Distribution Channel.
  • Manage incoming queries and SLAs of the team by assigning, directing, and escalating all queries.
  • Report on the operational activities within the area of responsibility to inform operational efficiencies. '
  • Assist in the preparation of regularly scheduled reports, as required.
  • Reconcile and maintain supplier accounts and records to ensure good standing.
  • Establish and maintain filing systems (electronic or paper) to ensure record maintenance and retrieval of documents.
  • Operate electronic mail systems and coordinate the flow of internal information and external correspondence, where applicable.
  • Transfer of intermediary client books according to regulations.
  • Establish own work procedures or schedules to manage and keep track of daily activities and tasks

Client:

  • Provide authoritative, expertise and advice to clients and stakeholders.
  • Build and maintain relationships with clients and internal and external stakeholders.
  • Make recommendations to improve client service and fair treatment of clients within area of responsibility.
  • Participate and contribute to a culture which builds rewarding relationships, facilitate feedback and provide exceptional
client service.

People:

  • Create a positive work climate and culture to energise employees, give meaning to work, minimize work disruption and
maximize employee productivity.- Contribute to a culture that guides and directs best practice, fostering an environment of continuous learning improvement

and cohesiveness.- Identify own growth and development needs and schedule interventions to enable ongoing development, training, and

personal growth.- Effectively manage own performance within the team in order to ensure business objectives are achieved.

  • Contribute to innovation, change agility and collaboration within the team

Competencies

  • Managing tasks.
  • Producing output.
  • Meeting timescales.
  • Following procedures.
  • Adopting practical approaches.
  • Checking things.
  • Making decisions.
  • Upholding standards.
  • Team working.
  • Thinking positively.
  • Examining information.
  • Showing Composure.
  • Documenting facts.

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