Senior Administrator

2 weeks ago


Centurion, Gauteng, South Africa Momentum Corporate Full time

IntroductionRole Purpose**- Provide quick and accurate administrative support, to enablethe client service area to deliver a professional service to clients within Service Level Agreements and legislative / compliance requirements

Requirements:

  • Matric or equivalent
  • 35 years' experience in Employee Benefits Momentum Experience
  • Businessrelated qualifications advantageous
  • MS Office Suite (Word, Excel)

Duties & Responsibilities

INTERNAL PROCESS

  • Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement (24Hrs) and quality standards.
  • Take ownership of complaints and ensure they are resolved timeously and effectively.
  • Provide clients with the relevant information and documentation as required in line with policy guidelines. Eg. Documentation for employee access
  • Capture and update client information on relevant system/s, based on data received from the client.
  • Accurately complete all administrative and reporting requirements within agreed time frames.
  • Adhere to legislative / compliance requirements in the service process / training on updates provided by L&D
  • Identify and report process and system failures and enhancements to improve client experience.
  • Communicate complex technical concepts to nontechnical stakeholders effectively.

CLIENT

  • Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
  • Escalate client queries to the relevant department or stakeholder.
  • Provide accurate information and advice to clients and stakeholders to ensure that the client receives the appropriate aftersales services.
  • Provide regular reports on the delivery of services again staggered service level agreements and in terms of overall customer targets.
  • Provide authoritative, expertise and advice to clients and stakeholders where relevant.
  • Build and maintain relationships with clients and internal and external stakeholders.
  • Deliver on service level agreements made with clients and internal and external stakeholders to ensure that client expectations are managed.
  • Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
  • Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.

PEOPLE

  • Develop and maintain productive and collaborative work relationships with peers and stakeholders.
  • Positively influence and participate in change initiatives.
  • Continuously develop own expertise in terms of professional industry and legislation knowledge.
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas.
  • Take ownership of driving career development.

FINANCE

  • Contribute to the financial planning process within area.
  • Identify opportunities to enhance costeffectiveness and increase operational efficiency.
  • Manage financial and other company resources under your control with due respect.
  • Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

  • Time management
  • Attention to detail
  • Accountability
  • Teamwork


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