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Administrator: Fttx Sales
2 weeks ago
Key accountabilities and decision ownership:
- Resolve daily queries concerning:
- Online buy journey assistance
- Installations & activations
- Upgrades
- Credit vetting
- Investigate billing queries and reporting for resolution
- Reporting: Assist with reporting of daily connections, build progress, GoR progress etc.
Core competencies, knowledge and experience:
Job Knowledge:
- Up to 12 years experience (with Matric) in FTTx/ICT industry but specifically to Customer Care Admin or commercial environment
- 6 months experience with 3yr Degree/Diploma
- Interpersonal Skills
- Computer skills hi proficiency in MS Excel, MS Word, Siebel & MSPI
- Problem solving skills
- Stress tolerance
- Planning, executing on results and delivery
Must have technical / professional qualifications:
- Matric
- FTTx/ICT Knowledge
- Specific Knowledge of Vodacom FTTx products and tariffs
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