Administrator: Fttx Sales

2 weeks ago


Midrand, Gauteng, South Africa Optimal Growth Technologies Full time

Key accountabilities and decision ownership:

  • Resolve daily queries concerning:
  • Online buy journey assistance
  • Installations & activations
  • Upgrades
  • Credit vetting
  • Investigate billing queries and reporting for resolution
  • Reporting: Assist with reporting of daily connections, build progress, GoR progress etc.

Core competencies, knowledge and experience:

Job Knowledge:

  • Up to 12 years experience (with Matric) in FTTx/ICT industry but specifically to Customer Care Admin or commercial environment
OR

  • 6 months experience with 3yr Degree/Diploma
  • Interpersonal Skills
  • Computer skills hi proficiency in MS Excel, MS Word, Siebel & MSPI
  • Problem solving skills
  • Stress tolerance
  • Planning, executing on results and delivery

Must have technical / professional qualifications:

  • Matric
  • FTTx/ICT Knowledge
  • Specific Knowledge of Vodacom FTTx products and tariffs
**Understanding of FTTx/ICT Market

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