Supervisor Fttx: Service Delivery
2 weeks ago
Role purpose:
The supervisor
FTTX:
Service delivery has the primary task of ensuring Fibre orders are placed, installed and activated as quickly and seamlessly as possible.
The supervisor needs to manage their assigned team as well as suppliers and technicians in the fieldYour responsibilities will include:
The supervisor will be accountable for the Delivery of Fibre orders on their assigned network by their assigned team of contractors &/or automated delivery processes
The supervisor must conduct regular performance review meetings with their assigned network operators to ensure targets are set and achieved.
Conduct weekly operational meetings with network operators to identify and resolve any challenges in delivering customers orders and ensure standards are adhered to with regards to customer experienceTo manage any escalations relating to Service Delivery calmly and effectively and interface with Sales account managers to address escaltions.
To identify, summarise, & highlight delivery trends to theEHOD:
Service Delivery
Must have technical / professional qualifications:
Matric (essential)
Relevant Technical Qualification - Degree/Diploma/T3/S4/N6 National Diploma (Desirable) plus min 3+ years fixed services experience. OR
Matric plus min 5 years fixed experience and relevant short courses
Core competencies, knowledge and experience:
Target Management
Problem identification and resolution
Customer Experience
Escalation management
Trend Identification
Supervisory/people skills
A minimum of - 5 years relevant experience in a customer management/facing role essential in:
Fibre/Fixed Telecoms (essential)
Logistic Management (essential)
Delivery of Fibre orders
Performance reviews with assigned network operators
Escalations resolution essential
Trend identification
Inclusive of 2 years people management experience
Closing date for Applications
:03 August 2023.
The base location for this role is
, Midrand Vodacom Campus.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
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