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Customer Services Liaison
2 weeks ago
Key duties:
Management of social media platforms
Dealing with and resolving all other queries via toll-free, Facebook & Twitter in a professional and effective manner
Directing toll-free calls accordingly
Completion of administration
- Extensive technical product knowledge across all departments and brands and in store processes
- Willingness to learn
- Excellent verbal and written communication skills critical
- Ability to work in a pressurised and fast paced environment
- Basic computer literacy on MS Outlook, Word and Excel (X3 knowledge is an advantage)
- Strong administration skills
- Passionate about Customer Service
- Team collaboration & passion
- Accuracy & a proactive approach
- Problem solving & self leadership
- Taking ownership & time management
- Innovation & thinking adaptability
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