Account Manager

2 weeks ago

Midrand, Gauteng, South Africa Vodafone Full time


:

When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

Role Purpose/Business Unit:

  • The Account Manager will be required to maintain and improve the existing business and identify; acquire secure new business. The Account Manager will be required to minimise churn and maximise revenues with revenue growth being a key performance indicator.
  • The Account Manager will be responsible to engage different levels of Stakeholders to maintain relationships.

Your responsibilities will include:

Responsible for managing Public Enterprise accounts and delivering profitable, long-term business from those accounts:

  • The Account Manager will be responsible for managing allocated accounts on a daytoday basis.
  • Plan and develop relationships with allocated customers to identify opportunities and strategies to win new or further business from these customers.
  • Develop new and existing relationships, at all levels.
  • Within allocated account base, effectively balance focus and time between suspects and prospects for continued development into winnable opportunities.
  • Lead planning and development of customer sales strategies to develop accounts in very close cooperation with the Line Manager where applicable.
  • Identify winning strategies including working proposals.
  • Understand customer preferences, pricing, product, terms, and conditions to ensure that their requirements are met; gather and analyse data regarding competitor pricing and products and ensure that Vodacom products and services fit customer requirements.
  • Complete and execute Account Plans for nominated accounts within the Sector to help deliver plans to develop High Value customer relationships to maximise profitability.

Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers:

  • Build strong longterm relationships using a high and wide approach.
  • Key interface to customer, contributing to a developing strategy and providing strong one to one long term relationships with key decision makers. Prepare account briefings and guiding local interactions.
  • Understand the customer's decisionmaking process, building a strategy that considers stakeholder alignment and the goals of the stakeholders.
  • Secure, manage and deepen the Vodacom customer relationship with the focus being to build Vodacom's credibility and explore ways to present solutions to meet customer needs.
  • Develop a partnership approach to sales, customer fulfilment and post sales strategy for accounts covering all areas of the customers' business.
  • Work with the customer's fulfilment and delivery plan to ensure services are delivered right first time.
  • Provide customer insight to help influence Vodacom decision makers to secure appropriate resource and delivery as required

Must have technical / professional qualifications:

  • Matric with a minimum of 35 years' experience in Account Management.
  • A 3year commercial (B. Com/Business Science, IT) Degree or Equivalent qualification will be an advantage
  • A minimum of 3 years relevant working experience essential.
  • Experience in solution sales and relationship management or enterprise solution selling within companies essential.
  • A good understanding of converged and networking technologies and services.
  • Proven successful account acquisition and development in a Public Sector environment
- desirable.

  • Demonstrated success in networking and relationship management skills

Core competencies, knowledge & experience

  • Building Relationships
  • Solution Selling
  • Negotiating and Deal Closing
  • Competing to Win
  • Products, Services and Technology
  • Sales Planning & Business Development

We make an impact by offering:

  • Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
  • Retirement funds, risk benefits, and medical aid benefits.
  • Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies.
The base location for this role is
Vodacom Campus ,KZN.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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