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Business Support Specialist

4 months ago

Sandton, South Africa Bidvest Bank Full time

Primary Purpose
The successful incumbent will be interpreting and documenting business requirements and providing solutions. Supporting business with daily operations in the systems environment.

Minimum Requirements

Qualifications

  • Grade 1
  • Business Analysis Certificate (Ideal)
  • Diploma/ Degree in IT (Ideal)

Experience

  • 23 years' Business Analysis experience

Duties and
Responsibilities

FINANCE

  • Analyse & Document AS-IS processes for projects and workstreams
  • Document TO-BE Processes for new projects and workstreams
  • Document Business Requirements of various business unit requirements

CLIENT SERVICE

  • Liaise Any enhancements or changes with Business Analysts or Project Manager
  • Liaise with external parties associated to the projects and workstreams
  • Daily Support for consultants/supervisors/managers/Nostro/Finsurv/card Ops/call centre
  • Assist with software / hardware needed for testing
  • Work with external stakeholders to understand and investigate feedback into the service/function/product provided
Service Excellence

  • Interprets business/customer requirements to provide timeous solutions
  • Responsiveness: speed of responses, reaction time, going the extra mile, turnaround time
  • Give valuable advice to customers and/or stakeholders
  • Responding to internal and external queries
  • Building good working relationships with all clients

OPERATIONAL EXCELLENCE

  • Update Cherwell
  • Request feedback
  • Testing and signoff
  • Create user manual
  • Schedule and plan rollout
  • Creating Test Cases
  • Functional, Regression and System Integration Testing
  • Logging defects and bugs on TFS
  • Ensuring that all defects are fixed and rolled out
  • Getting Sign Off from Users
  • New web reports and enhancements to web reports
  • Document Business & System Rules of allocated systems
  • Use data modelling practices to analyse findings and create suggestions for strategic and operational
Process design

  • Design appropriate processes to support business operations
  • Reengineer existing processes to be more efficient
  • Ensure consistent user experience in systems responsible for
  • Periodic review of functionality
  • Completed design documents
System Enhancements

  • System bug fixes
  • Research and development
  • Troubleshooting and R&D
  • Fault finding and investigation
  • Data imports are uptodate
  • Resolution
Effective Administration

  • Providing Business reports to internal and external clients
  • Cost saving in terms of time
  • Reports created efficiently and on time

ADMINISTRATION

  • Assist System Admin with troubleshooting
  • Data extracts
  • Replacement and New Server testing
LEARNING & GROWTH

Contribution to teamwork in Department

  • Contribution to making the department a great place to work
  • Contribution to teamwork (level of teamwork, accountability, delivery, quality and speed of information shared, contribution to efficiency and effectiveness of area)
  • Effort to forge and maintain quality interpersonal relationships
  • Take accountability for the achievement of operational objectives within own area of control
  • Support and drive the business' core values
  • Maintain a positive attitude and drive
  • Promote harmony and teamwork
  • Promote the sharing of knowledge
  • Show willingness to help others
  • Manage one's own emotions (i.e. handling stress in a manner that does not disrupt the team effectiveness)
  • Open to feedback and constructive criticism of performance
  • Actively coach, train and empower internal and external team members to create an understanding of skills and specialties
  • Close connection is required and important between the individuals occupying the role
  • Close interaction between all members of IT and Business to ensure that requests are dealt with correctly and efficiently.
Personal and intellectual capital development

  • Take ownership for driving own career development
  • Preparation and signing off of personal development plan
  • Achievement of objectives/milestones set out in the development plan
  • Development of knowledge base and intellectual property
  • In order to enhance performance and for better understanding of the nature of the jo, internal training would be insightful, whilst external training would be valuable (noted but not necessarily measured)
  • Ensuring interface procedures and run offsite by shadowing manager
  • Personal development and research required in order to enhance performance in the role such as managerial and SQL training courses
  • This position is advertised in line with our commitment to Employment Equity._