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Contact Centre Agent
2 weeks ago
PLEASE NOTE; ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED. PLEASE ONLY APPLY IF YOU QUALIFY IN FULL.
Engage in effective written and telephonic communication.
Ensure Service Level Agreements are always met and exceeded
Maintain consistent service delivery to ensure client retention and
satisfaction.
Obtain and maintain broad product and industry knowledge to accurately respond to customer queries.
Provide first time resolution on queries of a complex nature.
Deal promptly with client requests in a competent, efficient and
professional manner.
Record all queries/ interactions with customers onto the workflow system.
Ensure the required turnaround time is met.
Ensure correspondence is of the highest quality.
Manage the electronic information box and real-time timeously.
Efficiently and effectively handle all claims related queries.
Educate members about the products and benefit options, scheme rules and exclusions.
Assisting members, providers, HR, brokers with the process of obtaining an authorisation.
Assisting members and providers with queries relating to members' admissions.
Assisting members/providers with issues relating to TTO after hospital discharge.
Assist with other duties as and when required.
Grade 12
Experience: 1-2 Years experience in the Healthcare Industry
Understanding of the Medical Aid Industry
Call Centre experience is essential
Computer literacy in MS office (Excel, PowerPoint, Word, Outlook and internet)
Effective communication skills (Verbal and Written)
Time Management
Planning skills
Multi-tasking
A very strong client focus
Excellent telephonic skills
Attention to detail very critical
Active team player
Knowledge retention
Organized
Flexibility
Friendly
Calm under pressure
Quality
Ability to speak an African language is advantageous
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