Inbound Call Centre Agent

2 weeks ago


Pretoria, Gauteng, South Africa Picksmart Full time
The organization is seeking a dedicated and compassionate Inbound Call Centre Agent to join their team. You will be responsible for receiving calls and contacting emergency services on a 24/7 basis. This crucial role requires individuals who are capable of handling stressful situations with professionalism and empathy.

Responsibilities:

  • Receive and handle calls in a calm and efficient manner.
  • Assess the nature of each call and determine the appropriate course of action.
  • Contact and coordinate with emergency services to ensure a timely response.
  • Gather relevant information from callers and accurately record details.
  • Provide reassurance and support to callers in distress.
  • Follow established protocols and procedures for handling emergency situations.
  • Maintain confidentiality and handle sensitive information with utmost care.
  • Adhere to quality standards and service level agreements.

Requirements:

  • Minimum 6 months experience in a call centre environment.
  • Fluency in both English and Afrikaans, both spoken and written.
  • Valid driver's license and own reliable transport.
  • Reside in Pretoria.
  • Ability to remain calm and composed while assisting callers in distress.
  • Strong attention to detail and accuracy in capturing information.
  • Willingness to work rotational shifts, including night shifts.

Benefits:

  • Join a dedicated team of professionals committed to making a difference.
  • Make a positive impact by providing assistance and support during emergencies.
  • Work in a supportive and collaborative work environment.
If you meet the requirements and are passionate about helping others during stressful situations, we invite you to apply.

Job Types:
Full-time, Permanent

Salary:
R6,500.00 per month

Ability to commute/relocate:

  • Pretoria, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (required)

Experience:

Call Centre: 1 year (preferred)

Language:

  • English and Afrikaans (required)

License/Certification:
- driver's license and own reliable transport (required)

Shift availability:

  • Day Shift (required)
  • Night Shift (required)
Application Deadline: 2023/07/06

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