Quality Assurance Analyst

2 weeks ago


Midrand, Gauteng, South Africa M&M Staffing Solutions Full time

Duties:

  • Participate in customer and client listening programs to identify customer needs and expectations.
  • Determine weaknesses in performance and establish solutions to improve.
  • Ensure compliance with the company's quality systems.
  • Identify process improvement opportunities.
  • Generate and maintain feedback.
  • Provide feedback to call centre team leaders and managers.
  • Offer daily feedback via verbal & written communication.
  • Develop and maintain thorough knowledge and understanding of products, including performance and functional requirements of the call centre.
  • Uses quality monitoring data management system to compile and track performance at team and individual level.
  • Provides actionable data to various internal support groups as needed.
  • Provides feedback to call centre team leaders and managers.
  • Perform other duties as assigned.

Experience and skills required:

  • Matric/Grade
  • 6 months or more work experience as a Call Centre Quality Assurance Analyst within the insurance space.
  • 1 years' experience in sales
  • 1 year experience in insurance sales
  • Excellent knowledge of MS Office
  • Excellent verbal, written and interpersonal communication skills.
  • Must be selfmotivator and selfstarter.
  • Exceptional listening and analytical skills
  • Solid time management skills
  • Ability to work well in a team environment.
  • Basic understanding of the call centre environment.
  • Computer literate
  • Strong attention to detail, exceptional listening, and analytical skills.
  • Ability to communicate with discretion and professionalism, understanding when confidentiality is needed.
  • South African Citizen
  • Must be able to commute to Midrand.

Job Types:
Full-time, Permanent

Salary:
R5, R5,500.00 per month

Ability to commute/relocate:

  • Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (required)

Experience:

  • Insurance Sales (required)
  • Quality Assurance Analyst (required)


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