Current jobs related to Head of Customer Service - Sandton - Just Gym

  • Customer Service Lead

    2 months ago

    Sandton, South Africa Coloplast Full time

    In South Africa , we now have an opportunity available for a Customer Service Lead who will lead the Customer Service team. The Customer Service Lead directs and oversees all business operations, processes and project management, to deliver the commercial agenda and facilitate an ambitious growth agenda. Drives a continuous improvement philosophy...

  • Customer Service Advisor

    1 week ago

    Sandton, South Africa Shorza Ltd Full time

     Customer Service Advisor Join the Team and Make a Difference!Are you the type of person who thrives on helping others, solving problems, and delivering top-notch service with a smile? We’re looking for a Customer Service Superstar to join our team in Sandton! This is an exciting opportunity to work for our UK-based client, offering premium customer...

  • Customer Service Advisor

    2 weeks ago

    Sandton, South Africa Shorza Ltd Full time

     Customer Service AdvisorJoin the Team and Make a Difference!Are you the type of person who thrives on helping others, solving problems, and delivering top-notch service with a smile? We’re looking for a Customer Service Superstar to join our team in Sandton! This is an exciting opportunity to work for our UK-based client, offering premium customer...

  • Customer Service Advisor

    1 week ago

    Sandton, South Africa Adzuna ZA B C2 Full time

    Customer Service AdvisorJoin the Team and Make a Difference!Are you the type of person who thrives on helping others, solving problems, and delivering top-notch service with a smile? We’re looking for a Customer Service Superstar to join our team in Sandton! This is an exciting opportunity to work for our UK-based client, offering premium customer service...

  • Customer Service Advisor

    2 weeks ago

    Sandton, South Africa Shorza Ltd Full time

     Customer Service AdvisorJoin the Team and Make a Difference!Are you the type of person who thrives on helping others, solving problems, and delivering top-notch service with a smile? We’re looking for a Customer Service Superstar to join our team in Sandton! This is an exciting opportunity to work for our UK-based client, offering premium customer...

  • Security Specialist: Digital Trust Services

    8 hours ago

    Sandton, South Africa Hutech Head Office Full time

    Job Title: Security Engineer: Digital Trust ServicesHutech Head Office is seeking a highly skilled Security Engineer to join our team in Woodmead - Gauteng. As a Security Engineer, you will be responsible for designing and implementing secure information systems and networks.Key Responsibilities:Design and implement secure information systems and...

  • Customer Service Representative

    7 days ago

    Sandton, South Africa Zeal Group Full time

    {"title": "Customer Service Associate", "description": "About Zeal GroupWe are an award-winning FinTech organisation offering a variety of products. Our team of 700+ employees across the globe is dedicated to delivering innovative solutions. Headquartered in London, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East...

  • Customer Service Operations Manager

    3 weeks ago

    Sandton, South Africa Coloplast Full time

    In South Africa, we are seeking a Customer Service Lead to oversee and guide the Customer Service team. The Customer Service Lead is responsible for directing and managing all operational activities, processes, and project initiatives to achieve the commercial objectives and support a robust growth strategy. This role fosters a culture of continuous...

  • Customer Service Operations Manager

    3 weeks ago

    Sandton, South Africa Coloplast Full time

    In South Africa, an exciting opportunity exists for a Customer Service Lead to spearhead the Customer Service team. The Customer Service Lead is responsible for guiding and managing all operational functions, processes, and project initiatives to achieve the commercial objectives and support a robust growth strategy. This role fosters a culture of...

  • Customer Service Operations Manager

    3 weeks ago

    Sandton, South Africa Coloplast Full time

    In South Africa, an exciting opportunity has arisen for a Customer Service Lead to spearhead the Customer Service division. The Customer Service Lead is responsible for directing and managing all operational activities, processes, and project initiatives to achieve the commercial objectives and support a robust growth strategy. This role promotes a...

  • Customer Service Representative

    2 months ago

    Sandton, South Africa Adzuna ZA B C2 Full time

    Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you'll play a pivotal role in bridging the gap between customers and the technical support team, providing a blend of customer service excellence and...

  • Customer Service Representative

    2 months ago

    Sandton, South Africa IOCO Full time

    Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you'll play a pivotal role in bridging the gap between customers and the technical support team, providing a blend of customer service excellence and...

  • Customer Service Representative

    2 months ago

    Sandton, South Africa IOCO Full time

    Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you'll play a pivotal role in bridging the gap between customers and the technical support team, providing a blend of customer service excellence and...

  • Head of Student Support Services

    4 months ago

    Sandton, South Africa Educor Full time

    **Head of Student Support Services (JB3449)**: Woodmead, Sandton, Gauteng - Education **Head of Student Support Services (JB3449)** **Woodmead, Johannesburg** Competitive and Negotiable We are seeking a dynamic and dedicated individual to lead our Student Support Services as the Director. In this role, you will oversee the provision of essential...

  • Head of Product

    4 months ago

    Sandton, South Africa OneCart Pty (Ltd) Full time

    An exciting opportunity has become available. OneCart is looking to hire a Head of Product who will partner closely with the OneCart executive team to continuously develop and execute a winning product vision and roadmap across all of OneCart’s product domains. You’ll be responsible for a growing team to ensure success against agreed product-specific...

  • Security Engineer: Digital Trust Services

    13 hours ago

    Sandton, South Africa Hutech Head Office Full time

    Position: Security Engineer: Digital Trust ServicesIndustry: Information Security Sector: IT Location: Woodmead - Gauteng Salary: Negotiable MINIMUM REQUIREMENTS:Minimum 3 - 6 years related experience with information security...

  • Head of Student Support Services

    4 months ago

    Sandton, South Africa Kontak Recruitment SA Full time

    Woodmead, Sandton, Gauteng - Education **Head of Student Support Services (JB3449)** **Woodmead, Johannesburg** Competitive and Negotiable We are seeking a dynamic and dedicated individual to lead our Student Support Services as the Director. In this role, you will oversee the provision of essential administrative support services to our diverse student...

  • Customer Service Representative

    3 weeks ago

    Sandton, South Africa Shorza Ltd Full time

    About the Role:Shorza Ltd is seeking a highly motivated and experienced Customer Service Advisor to join our team in Sandton. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients and service providers.Key Responsibilities:Provide excellent customer service to clients and service providers via phone...

  • Customer Service Manager

    1 month ago

    Sandton, South Africa Initiate International Full time

    The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing...

  • Customer Service Manager

    3 weeks ago

    Sandton, South Africa Initiate International Full time

    The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing...

Head of Customer Service

4 months ago

Sandton, South Africa Just Gym Full time
Overview

Reference
HCSE - PF001

Salary
ZAR0 - ZAR0/month

Job Location:

  • South Africa
  • Johannesburg Metro
  • Sandton

Job Type
Permanent

Posted
Monday, January 22, 2024

Closing date
29 Feb :59


Planet Fitness is looking for a Head of Customer Service/Experience, who will play a pivotal role in shaping and enhancing our customers' journey.

You will need to lead a dynamic team dedicated to delivering exceptional service, ensuring customer satisfaction,and fostering a positive brand image.

This role requires a strategic thinker with a customer-centric mindset and excellent leadership skills.

They will also need to have a client centric mindset and exceptional skills in implementing change along with creative ideas to ensure that our members are happy.


Key Responsibilities:

1.

Strategic Leadership:

  • Develop and implement a comprehensive customer service strategy aligned with the company's objectives.
Provide visionary leadership to the customer service team, fostering a culture of excellence and continuous improvement.

  • 2.

Team Management:

  • Recruit, train, and mentor a highperforming customer service team.
Set performance standards, monitor team metrics, and provide regular feedback to drive individual and collective success.

  • 3.

Process Optimization:

  • Streamline and optimize customer service processes to ensure efficiency and a seamless customer experience.
Implement innovative solutions to enhance service delivery and resolve customer issues promptly.

  • 4.

Customer Advocacy:

  • Champion the voice of the customer within the organization.
Establish mechanisms to gather customer feedback and insights, leveraging this information to improve products and services.

  • 5.

Cross-Functional Collaboration:

  • Collaborate with other departments to ensure a unified and consistent customer experience across all touchpoints.
Work closely with marketing and sales teams to align customer service initiatives with overall business goals.

  • 6.

Quality Assurance:

  • Implement quality assurance programs to uphold service standards and meet customer expectations.
Conduct regular audits to identify areas for improvement and implement corrective actions

Qualifications:

  • Bachelor's degree in business, Marketing, or related field; master's degree is a plus.
Proven experience in a leadership role within customer service or experience management.
Strong analytical and problem-solving skills with the ability to make data-driven decisions.
Exceptional communication and interpersonal skills.
Demonstrated ability to drive a customer-centric culture within an organization.
Contact information

Charlese Charles