Current jobs related to Software Support Analyst - Cape Town, Western Cape - MRI Software

  • Branch Support Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Spinnaker Software Full time

    Job DescriptionRole SummaryWe are seeking a highly skilled and motivated Branch Support Technician to join our team at Spinnaker Software. As a key member of our support team, you will be responsible for providing second-line specialist support and assistance to our customers.Key ResponsibilitiesProvide technical support and assistance to customers via...

  • Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Spinnaker Software Full time

    Spinnaker Software is seeking a skilled Branch Support Technician to join our team. The ideal candidate will have a strong background in technical support and a passion for delivering excellent customer service.**Key Responsibilities:*** Provide second-line technical support and assistance to computer users* Troubleshoot and resolve technical problems in a...

  • Project Support Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa Fusion Software Full time

    About UsFusion Software is a leading provider of software solutions, serving a diverse range of businesses across South Africa. With over 15,000 users on our platform, we offer a comprehensive suite of solutions, including CRM, Sales, Projects, Timesheets, Stock, Manufacturing, Accounts, and HR. Our expertise lies in tailoring our solutions to meet the...

  • Help Desk Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa Spinnaker Software Full time

    Job Summary We are seeking a skilled Help Desk Consultant to join our Customer Support Department at Spinnaker Software. About the Role As a Help Desk Consultant, you will be responsible for assisting our end-users with logging calls, troubleshooting, and escalating issues to the relevant departments. Your technical expertise in hardware and software...

  • Senior Software Quality Assurance Specialist

    3 weeks ago

    Cape Town, Western Cape, South Africa BET Software Full time

    About the RoleBET Software is seeking a highly skilled Senior Software Quality Assurance Specialist to join our team in Cape Town. As a key member of our quality assurance team, you will play a critical role in ensuring the delivery of high-quality software solutions.Key ResponsibilitiesTest Strategy and Planning: Develop and implement comprehensive test...

  • Software Engineer

    2 days ago

    Cape Town, Western Cape, South Africa Capital H Staffing and Advisory Solutions Full time

    Software Developer OpportunityCapital H Staffing and Advisory Solutions is seeking a skilled Software Developer to join their team of C# developers in the Payments and Lending industry.About the RoleThe Software Developer will be a vital part of the software delivery team, responsible for critical business processes and the development, maintenance, and...

  • Software Asset Management Senior Analyst

    2 days ago

    Cape Town, Western Cape, South Africa LexisNexis South Africa Shared Services (Pty) Ltd Company Full time

    About the RoleWe are seeking a highly skilled Software Asset Management Senior Analyst to join our team at LexisNexis South Africa Shared Services (Pty) Ltd Company. As a key member of our team, you will play a critical role in ensuring our software license compliance and maintaining accurate software inventory records.ResponsibilitiesMonitor and analyze...

  • Software Asset Management Senior Analyst

    2 days ago

    Cape Town, Western Cape, South Africa LexisNexis South Africa Shared Services (Pty) Ltd Company Full time

    About the RoleWe are seeking a highly skilled Software Asset Management Senior Analyst to join our team at LexisNexis South Africa Shared Services (Pty) Ltd Company. As a key member of our team, you will play a critical role in ensuring our software license compliance and maintaining accurate software inventory records.Key Responsibilities• Monitor and...

  • Business Support Specialist

    6 days ago

    Cape Town, Western Cape, South Africa IOCO Full time

    Business Support Analyst Job DescriptionWe are seeking a highly skilled Business Support Analyst to join our team at iOCO. As a Business Support Analyst, you will play a critical role in delivering exceptional customer service and support to our clients.Key Responsibilities:Customer Service: Provide world-class customer service experience to our clients,...

  • IT Software Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa ARCS Full time

    Job SummaryWe are seeking a highly skilled IT Software Support Specialist to join our team at ARCS. As a key member of our support team, you will be responsible for providing timely and effective technical support to our clients, ensuring their software needs are met and their issues are resolved.Key ResponsibilitiesClient Support: Provide technical support...

  • Quality Assurance Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Spinnaker Software Full time

    Role Overview We are seeking a skilled QA Analyst to contribute to the success of our Technical Team at Spinnaker Software. Key Responsibilities Reduce the number of bugs that reach the field by thoroughly testing and validating software functionality. Collaborate with the development team to ensure that bugs are fixed and programmed correctly according to...

  • Service Desk Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa ABC Worldwide Full time

    {"title": "Service Desk Analyst", "description": "Job SummaryABC Worldwide is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for clients via...

  • Software Support Specialist

    5 days ago

    Cape Town, Western Cape, South Africa Vista Full time

    Job DescriptionAs a key member of the Vista team, the Applications Specialist plays a vital role in providing exceptional support to our EMEA customer base. This role involves working closely with our business partners and customers to resolve software-related issues, providing training and consulting services, and acting as an escalation point for complex...

  • Technical Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    BeBee Professionals is seeking a skilled Help Desk Support Analyst to provide technical assistance and support related to computer systems, hardware, or software. The ideal candidate will be responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Key qualifications include a degree...

  • Software Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Vista Full time

    Job DescriptionAs a key member of the Vista team, the Applications Specialist plays a vital role in delivering exceptional software support, training, and consulting services to our EMEA customer base.Key ResponsibilitiesProvide 3rd line software support to customers, addressing any software-related issues within set SLA timelines.Act as an escalation point...

  • Senior Business Analyst

    2 days ago

    Cape Town, Western Cape, South Africa Razia Samson Consulting Full time

    Senior Business AnalystRazia Samson Consulting is seeking a highly skilled Senior Business Analyst to join our team. As a Senior Business Analyst, you will play a critical role in ensuring that our finance systems and business processes incorporate industry standards and best practices.Key Responsibilities:Develop and implement business process improvements...

  • Desktop Support Specialist

    2 days ago

    Cape Town, Western Cape, South Africa Dimension Data Full time

    Job Title: Desktop Support AnalystJob Summary:We are seeking a skilled Desktop Support Analyst to join our team at Dimension Data. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users, ensuring they have the tools and resources they need to perform their roles effectively.Key...

  • IT Support Specialist

    1 week ago

    Cape Town, Western Cape, South Africa The Skills Mine Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Analyst to join our team at The Skills Mine. As a key member of our technical support team, you will be responsible for providing first-level technical support to end-users, troubleshooting and resolving hardware, software, and network issues, and ensuring the optimal functioning of our computer...

  • Test Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa IOCO Full time

    Test Analyst Job DescriptionWe're seeking a skilled Test Analyst to join our team at IOCO. As a Test Analyst, you will play a crucial role in ensuring the quality of our software solutions.Key Responsibilities:Participate in the development process to identify and report defectsDesign and execute comprehensive testing structures to validate software...

  • Senior Business Analyst

    5 days ago

    Cape Town, Western Cape, South Africa Razia Samson Consulting Full time

    {"POSITION": "Senior Business Analyst", "PURPOSE OF THE POSITION": "To ensure that our finance systems and business processes incorporate industry standards and best practices; and to provide business process and technology support to users.", "KEY RESPONSIBILITIES": "Propose new developments and changes to business processes and technologyDocument business...

Software Support Analyst

3 months ago

Cape Town, Western Cape, South Africa MRI Software Full time

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives.

The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always.

Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks.

Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.


  • We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in _the _Cape Town O_ffice._
This role specifically relates to the Property Management X product suite.


MRI Software will rely on YOU to listen to and empathise with our clients and to use your troubleshooting skills, positive attitude and technical savvy to meet their needs to deliver a consistent professional experience.


Responsibilities include:

  • Develop a deep understanding of both the functional and technical aspects of the Property Management X product suite
  • Thoroughly test client issues to recreate and assist in determining root cause
  • Using MRI support tool, track and resolve client issues in a timely manner following appropriate Support procedures
  • Actively monitor issues to ensure they are resolved within clients' Service Level Agreements
  • Attend client status meetings to review open issues
  • Effectively and proactively manage client expectations
  • Foster positive relationships with clients to ensure client retention
  • Clearly document issue resolutions and confirm client understanding for closure of support cases
  • Perform and participate in ongoing system training and knowledge transfer with internal personnel across departments
  • Actively participate in Transition to Support meetings to ensure successful knowledge transfer from implementation to support
  • Log, test, track, coordinate deployment activities, and perform system testing as needed to achieve a successful upgrade
  • Approach all circumstances and interactions in a professional manner
  • Adhere to all internal policies and procedures as required by the Information Security Management Team

Requirements:

  • Proven experience in researching and resolving client issues (2 years +)
  • Software testing and troubleshooting experience
  • Flexibility and passion for delivering outstanding service
  • Interpersonal skills coupled with the ability to work across departmental boundaries
  • Excellent written and oral communication skills
  • Excellent analytical skills
  • Ability to work (individually and as part of a team) in a fastpaced environment, work on multiple projects, multitask, define deliverables, and meet established deadlines
  • Professional image and appearance
  • Must be fluent in English

Preferences:

  • BA/BS in Business or Computer Science or equivalent experience
  • Knowledge of SQL and relational database structure
  • Technically proficient
  • Real estate knowledge and experience
We're obsessed with making this the best job you've ever had

We want our teams to love working here, so we've created some incredible perks for you to enjoy:

  • We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.
  • Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
  • Have confidence in your health with our offered Medical Aid Scheme.
  • Invest in our competitive Personal Pension plan and help set you up for your future.
  • Big on family? So are we Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
  • Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose
  • Further your professional development with our Tuition Reimbursement Schemes
  • Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
MRI continues to _strive to amaze_ as a global industry leader in real estate software. Whether you are joining as a new pride mem