Service Desk Analyst

2 weeks ago


Cape Town, Western Cape, South Africa ABC Worldwide Full time
{"title": "Service Desk Analyst", "description": "Job Summary

ABC Worldwide is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide technical support and troubleshooting for clients via phone, email, and chat.
  • Resolve client issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex issues.
  • Document and track client interactions and issues.
  • Stay up-to-date with the latest technology and software to provide effective support.
Requirements
  • 2+ years of experience in a customer-facing role.
  • Strong technical skills and knowledge of IT systems and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
", "lang_code": "en-US"}

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