Service Desk Analyst
2 weeks ago
ABC Worldwide is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.
- Provide technical support and troubleshooting for clients via phone, email, and chat.
- Resolve client issues in a timely and professional manner.
- Collaborate with internal teams to resolve complex issues.
- Document and track client interactions and issues.
- Stay up-to-date with the latest technology and software to provide effective support.
- 2+ years of experience in a customer-facing role.
- Strong technical skills and knowledge of IT systems and software.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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Junior Service Desk Analyst
5 days ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob Title: Junior Service Desk AnalystAt ABC Worldwide, we are seeking a highly motivated and detail-oriented Junior Service Desk Analyst to join our team. As a Junior Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective technical...
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Service Desk Support Analyst
5 days ago
Cape Town, Western Cape, South Africa Collinson Full timeAbout the RoleWe are seeking a highly skilled Service Desk Support Analyst to join our team at Collinson. As a key member of our Service Desk team, you will play a critical role in ensuring seamless collaboration between our Contact Centre and Business Support units.Key ResponsibilitiesTicket Triage: Provide first-level triage for requests that require code...
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IT Manager
3 weeks ago
Cape Town, Western Cape, South Africa NDC Personnel Full timeJob DescriptionJob Title: IT Manager - Service Desk LeadJob Summary:We are seeking an experienced IT Manager to lead our service desk team and manage the service desk operations. The successful candidate will have a strong background in IT infrastructure management and team leadership.Key Responsibilities:Manage the service desk team and ensure excellent...
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Service Desk Technician
1 week ago
Cape Town, Western Cape, South Africa 4cgroup Full time### Job Overview At 4C Group, we're seeking a highly motivated and detail-oriented Service Desk Technician to join our team. As a Service Desk Technician, you will be the first point of contact for our clients, providing technical support and assistance to resolve their issues. ### Key Responsibilities * Provide exceptional customer service and support to...
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MS Service Desk Agent
2 days ago
Cape Town, Western Cape, South Africa Dimension Data Full timeJob Title: MS Service Desk AgentJob Summary:The MS Service Desk Agent is the primary point of contact for clients and vendors, responsible for handling incoming calls, chat requests, or tickets and resolving resulting incidents or service requests in accordance with established procedures and expectations.Key Responsibilities:Receive, log, validate, and...
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Service Desk Technician
2 weeks ago
Cape Town, Western Cape, South Africa 4cgroup Full timeJob Summary4C Group is seeking a highly motivated and detail-oriented Service Desk Technician to join our team. As a Service Desk Technician, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide technical support to customers via phone,...
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Front Desk Coordinator
1 week ago
Cape Town, Western Cape, South Africa Status Staffing Full timeJob Title: Front Desk Receptionist **Job Summary:** We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Status Staffing. As a key member of our administration team, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting various administrative...
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Service Management Analyst
3 weeks ago
Cape Town, Western Cape, South Africa British American Tobacco Full timeJoin British American Tobacco's Digital Business Solutions team as a Service Management AnalystRole OverviewWe are seeking a highly skilled Service Management Analyst to join our team in Cape Town. As a Service Management Analyst, you will be responsible for managing and monitoring IT Service Level Agreements (SLAs) and ensuring that Service Providers meet...
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Front Desk Coordinator
2 weeks ago
Cape Town, Western Cape, South Africa Numeral Financial Services Group Full timeJob Summary:The Front Desk Coordinator at Numeral Financial Services Group serves as the first point of contact for guests and visitors, providing a warm welcome and ensuring a smooth and pleasant experience during their stay. This role involves managing front desk operations, handling inquiries, assisting with reservations, and supporting day-to-day...
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German L2 Service Desk Specialist
5 days ago
Cape Town, Western Cape, South Africa ABC Worldwide Full timeJob DescriptionAs a German L2 Service Desk Agent at ABC Worldwide, you will be responsible for providing exceptional technical support to our clients. Your primary goal will be to resolve issues efficiently and effectively, ensuring a high level of customer satisfaction.Key ResponsibilitiesProvide 1st and 2nd level telephone support to clients, addressing...
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Front Desk Coordinator
3 weeks ago
Cape Town, Western Cape, South Africa RPO Recruitment Full timeJob SummaryRPO Recruitment is seeking a highly skilled and organized Front Desk Coordinator to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for clients and visitors.Key ResponsibilitiesClient and Visitor RelationsGreet clients and visitors...
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Front Desk Coordinator
2 days ago
Cape Town, Western Cape, South Africa Isilumko Staffing Full timeFront Desk Job DescriptionIsilumko Staffing is seeking a highly organized and customer-focused Front Desk professional to join our team.Key Responsibilities:Greeting Visitors: Welcome guests with a warm and professional demeanor, ensuring a positive first impression.Answering Calls: Manage incoming calls, redirecting as needed, taking messages, and providing...
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Front Desk Coordinator
2 weeks ago
Cape Town, Western Cape, South Africa Totalstay Full timeAbout the Role:Totalstay is seeking a highly skilled and organized Front Desk Coordinator to join our team. As a key member of our front office, you will be responsible for providing exceptional customer service, managing the front desk, and ensuring a seamless experience for our guests.Key Responsibilities:Greeting and Assisting Guests: Welcome visitors in...
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RTA - Analyst
5 days ago
Cape Town, Western Cape, South Africa Telebest Full timeJob Title: RTA - AnalystTelebest is seeking a highly skilled RTA - Analyst to join our team. As an RTA - Analyst, you will play a critical role in ensuring the optimal delivery of customer experience by managing schedules for different projects.Responsibilities:Schedule Management: Create and manage schedules for various projects to ensure the right...
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Help Desk Support Specialist
1 week ago
Cape Town, Western Cape, South Africa Spinnaker Software Full timeJob Summary We are seeking a skilled Help Desk Consultant to join our Customer Support Department at Spinnaker Software. About the Role As a Help Desk Consultant, you will be responsible for assisting our end-users with logging calls, troubleshooting, and escalating issues to the relevant departments. Your technical expertise in hardware and software...
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Front Desk Associate
1 week ago
Cape Town, Western Cape, South Africa PULLMAN Full timePULLMAN Job Description **Job Summary:** We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at PULLMAN. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience. **Key Responsibilities:** * Provide warm and...
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Front Desk Coordinator
2 weeks ago
Cape Town, Western Cape, South Africa Status Staffing Full timeAbout the Role:Status Staffing is seeking a highly organized and communicative Front Desk Receptionist to join our team. As a key member of our administration team, you will be responsible for providing exceptional customer service and administrative support to our clients and staff.Key Responsibilities:Assist walk-in clients and respond to their inquiries...
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Technical Support Specialist
1 week ago
Cape Town, Western Cape, South Africa beBee Professionals Full timeBeBee Professionals is seeking a skilled Help Desk Support Analyst to provide technical assistance and support related to computer systems, hardware, or software. The ideal candidate will be responsible for responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Key qualifications include a degree...
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Quote Desk Specialist
3 weeks ago
Cape Town, Western Cape, South Africa KnowBe4 Full timeAbout KnowBe4We are a leading provider of security awareness training and simulated phishing platforms, serving tens of thousands of organizations globally. Our mission is to empower employees to make informed security decisions, driving a culture of cybersecurity within our clients.We have been recognized as a best place to work for women, millennials, and...
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Facilities Service Coordinator
5 days ago
Cape Town, Western Cape, South Africa Pathfinders Consulting Pty LTD Full timeJob SummaryWe are seeking a highly skilled Facilities Service Coordinator to join our team at Pathfinders Consulting Pty LTD. As a key member of our facilities management team, you will be responsible for ensuring that our vendor contracts and service level agreements exceed client expectations.Key ResponsibilitiesExemplary Customer Service: Provide...