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Service Bookings
3 months ago
- Operating and managing the incoming calls for service department
- Booking in of customers vehicles for services
- General Admin and ad hoc duties
- Accurate recording of customers detail and additional repairs to ensure accurate service history
- Ensure that service bookings is done in such a way that it maximises the workshop potential
- Maintain effective liaison with workshop staff
- Ensure highest standard of courtesy and efficiency in customer contact and communication
- Ensure CSI targets are achieved or exceeded
- To maximize service sales and profitability by using professional sales techniques
- Create customer confidence
